Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(23,950 Reviews)
Rating breakdown 23,950 reviews
5 Stars
20,547
4 Stars
2,633
3 Stars
453
2 Stars
145
1 Star
172
86%of customers recommend this product.
(
1,129 out of
1,316)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
2
Can't judge a book by its cover
on April 13, 2026
Posted by: DisappointedInDetroit
[This review was collected as part of a promotion.] I'm a Samsung Note loyalist and I migrated from the incredible Note 10 plus 5G to the Ultra. Most of my experience has been regretful and I wish I could go back to my Note 10. I'll tell you why...
I do miss the curved edges as it made the edge panel, something I use consistently, more of a fluid movement.
Some of the most frustrating things that I have experienced with the S25 Ultra is random Bluetooth disconnection from all of my devices. It doesn't matter if it's my Galaxy watch, my Galaxy earbuds, the Bluetooth in my vehicle or anything else, it will randomly disconnect from devices whenever it so pleases.
I create content and I edit on my phone exclusively. During the editing process, the phone will lock up and force close my editing apps - something I never experienced with any of the Note phones I've had over the years.
The color on the screen is often faded and looks washed out despite adjusting settings. The screen will dim in Brighton on its own even with adaptive brightness turned off. The phone gets hot to the point of getting a overheat message on the screen - something my Notes never did.
At times, I have to power cycle due to the whole phone being locked up and nothing on the screen recognizing touches. Sometimes random apps will glitch and the cursor will bounce around all over the page when editing things.
In short - Samsung dropped the ball with this phone. No Bluetooth S Pen, glitchy and unstable, dull colors and an overall lackluster experience.
Value
2
Response from Samsung USBy R&R Team, April 15, 2026
Hello there, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it is when you have a new device that is not functioning as intended or expected. We would love to help you resolve the frustrations you mention experiencing, and we have provided links to guides to help you with the Bluetooth connection, freezing and crashing, display settings, redesigned S Pen features available on your device, and temperature during prolonged usage. We have also shared a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Top of the list phone, camera, AI companion
on April 13, 2026
Posted by: InSearchofPerfection
[This review was collected as part of a promotion.] THE phone to have with you to capitalize on the Galaxy AI benefits available in your hand. From everyday life decisions, to which cleaner works best on coconut oil stains, you'll have it all under control and immediately available for every need.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on April 13, 2026
Posted by: Spencersgirl
[This review was collected as part of a promotion.] I use my phone for everything ranging from galaxy AI to gaming and streaming. Never misses a beat. Picture quality is amazing video quality is awesome. Absolutely love Samsung products
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I don't like the camera
on April 13, 2026
Posted by: izraya7
[This review was collected as part of a promotion.] My phone camera is not working well, the quality of video is unexpectedly bad.
Value
3
Response from Samsung USBy R&R Team, April 15, 2026
Hey Izraya7, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We understand how disappointing it can be when your device is not operating as intended or expected, and you are experiencing frustration with your camera. We have provided a link to an article to help you with the different camera settings and features to help capture the best possible photos and videos with your device. We have also provided a link to the Samsung Support Team if you continue to experience frustration with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful, intuitive and smartest than ever
on April 13, 2026
Posted by: Cheo79
[This review was collected as part of a promotion.] This device and their AI is the best complement for my daily journey. Conecting apps and several ecosystem. Make myndays easier for simple and complex task.
Also, looks great, the screem colors and powerful camera are amaizing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on April 13, 2026
Posted by: MountainMan
[This review was collected as part of a promotion.] Display Is excellent, camera is excellent, ai on this device is great for all task I've used it for. Phone performance is excellent, this is a great device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone does everything I need it too
on April 13, 2026
Posted by: RissaB6924
[This review was collected as part of a promotion.] I use the Galaxy AI to help with all my home and work projects. I can edit documents and pictures when need be. Its super easy to use. I love streaming movies on my phone as well. The screen and video quality are amazing. Game play on the phone as well is top notch and the battery life is wonderful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A really good product
on April 13, 2026
Posted by: Billyhopsin
[This review was collected as part of a promotion.] Very helpful, used in my content creator and I used it for good pictures
Value
5
Written by a customer while visiting Samsung US