Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(23,967 Reviews)
Rating breakdown 23,967 reviews
5 Stars
20,561
4 Stars
2,635
3 Stars
453
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,130 out of
1,317)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
3
The phone heats up
on April 1, 2026
Posted by: muzet4sho
[This review was collected as part of a promotion.] The product heats up very fast esp on rideshare. It cannot stand long hours
Value
3
Response from Samsung USBy R&R Team, April 6, 2026
Hello Muzet4sho, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not operating as intended or expected. We have provided a link to a troubleshooting guide to help you with the temperature of your device. We have also shared a link to the Samsung Support Team to assist you anytime you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
The AI powerhouse
on April 1, 2026
Posted by: Goofy2
[This review was collected as part of a promotion.] The Samsung galaxy S25 ultra solidifies its position as the king of premium smartphones, blending peak engineering whit more refined, ergonomic design. While snapdragon 8 gen 4 chip provides unrivaled speed, the true soul of this device is Galaxi AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on April 1, 2026
Posted by: Sh0823
[This review was collected as part of a promotion.] I upgraded from s22ultra and it was great easy to use longer lasting battery and camera is wonderful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
awesome phone
on April 1, 2026
Posted by: eskitzler
[This review was collected as part of a promotion.] The phone is awesome in all aspects super fast at everything handed to it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best there is
on April 2, 2026
Posted by: Tye1
Expertise:Expert
The best phone I ever had and used for a Samsung galaxy phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's AMAZING
on April 2, 2026
Posted by: Lovemygalaxy
[This review was collected as part of a promotion.] My s25 ultra is absolutely amazing. The AI is so intuitive and handles everything.to keep me organized for my small business. Ai helps me keeping my correspondence professional and proper grammar and really understands me to get my thoughts relayed, while suggesting next steps and checks in to keep me focused and on track. I never realized how galaxy Ai has truly expanded the future of my small family owned small business.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Comfort Zone
on April 2, 2026
Posted by: Melly311
[This review was collected as part of a promotion.] I love this phone. I had the Note prior to this (it was stolen on vegas) , so this was my replacement. The stylis pen was a must coming from the Note so I was happy there was the ultra!
It has great features and I love the size of it.
It has great features and I love the size of it.
And the camera quality is AMAZING! I have taken some of the best photos of my grandbabies that we would have never gotten with a professional.
I love it. Its my comfort zone.
Value
5
Written by a customer while visiting Samsung US
Posted by: Erica
from Ft lauderdale
Expertise:Expert
Verified Purchase:Yes
Phone over heats when using navigation never had this problem with s24ultra
No, I would not recommend this to a friend.
Performance
2
Design
4
Value
4
Response from Samsung USBy R&R Team, April 7, 2026
Hi Erica, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important the prolonged and uninterrupted usage of your device is to you while still being comfortable in your hand. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this experience continues, or questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US