Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(23,967 Reviews)
Rating breakdown 23,967 reviews
5 Stars
20,561
4 Stars
2,635
3 Stars
453
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,130 out of
1,317)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
5
Great device!
on March 31, 2026
Posted by: HookEm210
[This review was collected as part of a promotion.] I dont care what anyone says about this device but it by far is superior to all others. The features are amazing the ease of every setting to the vibrant screen are immaculate and omg the sound is definitely a plus not to mention when pairing with other Samsung wearable devices its now become a grandslam!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung phone
on March 31, 2026
Posted by: Ammits
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra delivers a polished flagship experience that excels in both performance and intelligence. Its standout feature, Galaxy AI, adds real, everyday value—helping with summaries, multitasking, and smart assistance in a way that feels genuinely useful rather than gimmicky.
I especially enjoy using it for both gaming and work reports—it handles demanding games smoothly while also making it easy to organize, summarize, and manage tasks efficiently. Combined with a powerful processor, an exceptional camera system, and a premium build, the phone performs effortlessly across any task.
Overall, the S25 Ultra is a refined, forward-thinking device that blends top-tier hardware with meaningful AI innovation, making it one of the most complete smartphones available.
I especially enjoy using it for both gaming and work reports—it handles demanding games smoothly while also making it easy to organize, summarize, and manage tasks efficiently. Combined with a powerful processor, an exceptional camera system, and a premium build, the phone performs effortlessly across any task.
Overall, the S25 Ultra is a refined, forward-thinking device that blends top-tier hardware with meaningful AI innovation, making it one of the most complete smartphones available.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely awesome phone. The best I've ever owned
on March 31, 2026
Posted by: SamsungLover365
[This review was collected as part of a promotion.] My phone is the Samsung S25 Ultra and I love it! Galaxy AI is so awesome. This phone does everything and then some! The pictures it takes are amazing! I love the videos it takes to. This phone is so awesome. I want to try everything on it. It's so fun and keeps me busy all day. I love the graphics when I play my games. It's the best phone I have ever owened. I love the stylus thst comes with it as well. I will never by anything but a Samsung phone. They are so cool!! I would definately reccomend anyone to get this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has a lot of system fault, the AI tha
on March 31, 2026
Posted by: Good2Go
[This review was collected as part of a promotion.] Yes, the AI on there changes settings, lags, my phone, it's just being aggravating, trying to work my phone and because of the AI, it has a lag. Slow response.Sometimes I can't even get the power button to come up
Value
3
Response from Samsung USBy R&R Team, April 6, 2026
Hi there Good2Go, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not operating as intended or expected. We have provided links to articles to help you maximize the speed and responsiveness of your device at your convenience. We have also shared a link to the complete manual to help you adjust any settings or disable features you are not interested in using. We have lastly, provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 31, 2026
Posted by: Skeets
[This review was collected as part of a promotion.] Galaxy AI blows the competition out of the water. You get what you pay for and this phone is the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most user friendly phone I've used
on March 31, 2026
Posted by: Bazinje2
[This review was collected as part of a promotion.] Makes managing all of my work and personal apps such a breeze. Samsung Pass is a lifesaver when you have so many logins for different websites and apps. Galaxys Gemini and also the galaxy AI search makes searching and finding the answers to things seamless. On top of all the amazing user friendly features they also have an outstanding camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The s25s AI has made my daily life so much easier!
on March 31, 2026
Posted by: AlphaOmega
[This review was collected as part of a promotion.] I’ve been using the S26 Ultra, and the Galaxy AI is a total game-changer. Between managing a busy warehouse and keeping up with my software engineering classes, I need tech that actually helps me stay organized.
This phone does exactly that. Whether I'm using it to summarize long documents for school or stay on top of things at work, it feels like the AI is actually working with me to save time. It’s rare to find a device that makes a noticeable difference in your daily routine, but this one definitely delivers.
This phone does exactly that. Whether I'm using it to summarize long documents for school or stay on top of things at work, it feels like the AI is actually working with me to save time. It’s rare to find a device that makes a noticeable difference in your daily routine, but this one definitely delivers.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy AI Features are Amazing!
on March 31, 2026
Posted by: BMoney
[This review was collected as part of a promotion.] I purchased the Galaxy s25 Ultra because I work in custom home construction industry. The Samsung Galaxy AI feature allows me to generate Concept Designs quickly for homeowners. It also allows me to send measurements using the stylus with precise drawings or make changes and send to everyone on my team. I highly recommend the Samsung Galaxy!
Value
4
Written by a customer while visiting Samsung US