Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(27,936 Reviews)
Rating breakdown 27,936 reviews
5 Stars
23,958
4 Stars
3,103
3 Stars
534
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
3
Second Samsung phone& the biometrics don't work
on June 2, 2026
Posted by: Alyssa242424
[This review was collected as part of a promotion.] I had the s24 ultra and the Biometrics specifically the fingerprint sensors quit working and there is no way to get it fixed so I upgraded and I am still paying payments on the s25 ultra and now that by metric system in fact did quit working as well. I am debating switching even though I have been Samsung loyal now for the past 15 years.
Value
3
Response from Samsung USBy R&R Team, June 3, 2026
Hi there Alyssa242424, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the security of your device is to you, and wanting to be able to unlock this device with ease. We have provided a link to an article to help you troubleshoot the fingerprint reader on your device. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great quality everything
on June 2, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] Use phone for text/talk,gaming,social media and schooling
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on June 2, 2026
Posted by: Mejiaboy
[This review was collected as part of a promotion.] It's a good phone great features good tech love using it great load times
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Loaded phone
on June 2, 2026
Posted by: Thatguy
[This review was collected as part of a promotion.] As a phone it operates flawlessly. As a mobile office it's a bit of a stretch. Lots of positive features, but it's not all rainbows and unicorns.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone, but....
on June 2, 2026
Posted by: KnivesOut
[This review was collected as part of a promotion.] The S25 Ultra is a great phone but why do you take away certain features you had on older versions of the same phone? & whats with the camera? I hate the motion photos (can't turn that off). I hate the zoom function or lack of function sometimes. The phone has great capabilities. The storage is more than ample. The processor speed is awesome. The screen size is nice. The speakers are not so great. My Note 9, sounded better.
I'm pleased with the phone & would recommend it to anyone who uses their phone to do EVERYTHING!
I use mine like a mini laptop. It can handle multiple processes with ease. Lots of customizations available & if you use AI, even more!
Maybe not the best review cause I'm not utilizing the phone to it's full capabilities, but I'm older & still do some things the "old fashioned" way.
I'm pleased with the phone & would recommend it to anyone who uses their phone to do EVERYTHING!
I use mine like a mini laptop. It can handle multiple processes with ease. Lots of customizations available & if you use AI, even more!
Maybe not the best review cause I'm not utilizing the phone to it's full capabilities, but I'm older & still do some things the "old fashioned" way.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great feautures
on June 2, 2026
Posted by: krystalangel
[This review was collected as part of a promotion.] with galaxy ai everything is more easy,great performance good camera great quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on June 2, 2026
Posted by: Imajarcher
[This review was collected as part of a promotion.] The galaxy AI feature has many benefits that i use frequently.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The s25 ultra and galaxy ai
on June 2, 2026
Posted by: Kdog208
[This review was collected as part of a promotion.] For a work/normal phone its amazing and its very fast for gaming but does overheat not and then but when I need helo finding something in a game all I have to do is ask my galaxy Ai and 99%of the time it tells me how to find it battery life is great so far still 100% and the wallet ability and galaxy ai ability just adds to it
Value
3
Response from Samsung USBy R&R Team, June 3, 2026
Hello Kdog208, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall happy with the usage of your device. We have provided a link to an article to help you with the occasional times you mention the device getting warm during your usage. We have also provided a link to the Samsung Support Team to assist you further if this experience continues, or you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Written by a customer while visiting Samsung US