Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(28,317 Reviews)
Rating breakdown 28,317 reviews
5 Stars
24,285
4 Stars
3,147
3 Stars
543
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
3
S Pen worthless
on March 26, 2025
Posted by: Jmgonz
from Dallas,TX
Expertise:Expert
I finally had to upgrade my galaxy S22 ultra because my signal strength was horrible. I was so excited to get the new S25 ultra the display is beautiful and the unlock face detection is nice. But I really really wish I had my S22 ultra back. The S pen is completely worthless to me now since I cannot use it to take photos on the camera or Snapchat. I was extremely disappointed when I found this out. That was really the only reason I went with another ultra. Wish I could return this garbage phone and get my S22 back. All that money spent on a product that doesn't do what my almost three year old phone could do no problem.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R Team, March 27, 2025
Hi there Jmgonz, thank you for sharing your experience of your new Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced features and appearance of your new device. We have provided a link to a great article to help you with the redesigned capabilities of the S Pen of your device. We have also shared a link to the full device manual that highlights hand gestures and voice commands you can use with the camera to capture those same photos and videos from a distance with ease. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best Galaxy edition ever🤩
on March 26, 2025
Posted by: 02091982
[This review was collected as part of a promotion.] Great display, cameras, and solid battery life. Very neat design with tge rounded edges....i love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone big improvement from my old one
on March 26, 2025
Posted by: Machine
[This review was collected as part of a promotion.] Alot of great features and still finding more highly recommended
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My new phone
on March 26, 2025
Posted by: Infinitystratos
[This review was collected as part of a promotion.] From 4 years, I finally upgraded and I found it amazing that the new I just got feels lighter than before, but the micro SD card reader I need that back as well as the Bluetooth on the spen because I use all those features regarding what everyone says, but to me this upgrade feels great and refresh from my old outdated phone.
Value
4
Response from Samsung USBy R&R Team, March 27, 2025
Hey there Infinitystratos, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are enjoying the enhanced speed and featuresof your new device. We have provided links to an article to help you with the redesigned features of the S Pen, and to the full device manual that will highlight the hand gestures and voice commands you can use with the camera specifically. We have lastly provided a link to the Samsung Support Team to help you with the ability to expand the storage capacity of your device through digital means. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent upgrade from S22 Ultra
on March 26, 2025
Posted by: Draval
[This review was collected as part of a promotion.] I wasn't sure if I was ready to upgrade but I am happy I did. The S25 Ultra packs more speed and has all the same great features plus more than the S22 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Truly Next-Gen Experience with the Galaxy S25 Ul
on March 26, 2025
Posted by: Magneto327
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is hands-down the most powerful and seamless phone I’ve used. The seamless actions across apps make multitasking effortless — I can go from editing a photo in Gallery to sharing it on Instagram or emailing it without any lag or interruptions.
I also love the new Now Brief feature. It gives me personalized updates right when I need them, whether it's news, weather, or reminders — super convenient and intelligent.
And let’s talk about the Audio Eraser — it's a game changer! I recorded a video at a loud event and was able to remove background noise to make my voice perfectly clear. That's studio-level processing, built right into the phone.
The S25 Ultra delivers in every way — camera, performance, design, and smart features. Highly recommended!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good features
on March 26, 2025
Posted by: Comettin24
[This review was collected as part of a promotion.] Overall I'm satisfied with my Samsung S25 Ultra due to its easy way to manage, it's a fast and comfortable device to carry. The quality of the pictures and videos are just crazy!!! Also the the battery life is something I look forward to when purchasing a new phone and this particular phone has an outstanding one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra And Communication Game-Changer
on March 26, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] As someone whose work involves frequent interactions with people from diverse linguistic backgrounds, I've always struggled with the communication barrier. Speaking fluent English isn't my forte, and this has often hindered my ability to connect effectively. However, the Samsung Galaxy S25 Ultra has proven to be an absolute game-changer in this regard.
Translation and Transcription Prowess
The S25 Ultra boasts a suite of impressive translation and transcription features that have significantly eased my communication woes. The real-time translation capabilities are nothing short of remarkable. Whether it's translating spoken conversations, text messages, or even signs and documents through the camera, the S25 Ultra handles it all with incredible accuracy and speed.
The transcription feature is equally impressive, accurately converting spoken words into text. This has been invaluable for me in meetings, interviews, and conferences, allowing me to focus on the conversation without worrying about taking notes.
Goodbye Barriers
The S25 Ultra changed my work. Difficult English? Not anymore! "Live Translate" and "Interpreter Mode" are great. I speak and understand without problems. Goodbye anxiety! I transcribe meetings, summarize notes, and understand English websites. Top accuracy. I feel confident, finally! S25 Ultra: key to working without barriers. Highly recommended!
Translation and Transcription Prowess
The S25 Ultra boasts a suite of impressive translation and transcription features that have significantly eased my communication woes. The real-time translation capabilities are nothing short of remarkable. Whether it's translating spoken conversations, text messages, or even signs and documents through the camera, the S25 Ultra handles it all with incredible accuracy and speed.
The transcription feature is equally impressive, accurately converting spoken words into text. This has been invaluable for me in meetings, interviews, and conferences, allowing me to focus on the conversation without worrying about taking notes.
Goodbye Barriers
The S25 Ultra changed my work. Difficult English? Not anymore! "Live Translate" and "Interpreter Mode" are great. I speak and understand without problems. Goodbye anxiety! I transcribe meetings, summarize notes, and understand English websites. Top accuracy. I feel confident, finally! S25 Ultra: key to working without barriers. Highly recommended!
Value
5
Written by a customer while visiting Samsung US