Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(28,726 Reviews)
Rating breakdown 28,726 reviews
5 Stars
24,621
4 Stars
3,208
3 Stars
553
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
5
Love the ease of use
on June 22, 2025
Posted by: Nessa75
[This review was collected as part of a promotion.] Really like the new phone. The camera's zoom is amazing. Allowed clear and up close photos at concert. Speaker was clear and picked up good sound. Good sound when playing music and talking on phone. Enjoy 1TB option for memory. Only negatives that I have is the pen is not Bluetooth and cannot be used to take photos like old one, no mag charge without a case, and the weight of the phone. Comfort required a strap or stand to use easily. Holding it to watch something gets heavy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Rated 4 stars because ..
on June 22, 2025
Posted by: Cpappy
[This review was collected as part of a promotion.] Well there's a couple reasons:
1. Loss of shutter control with the S-Pen.
2. App Cloud is very spammy and no easy way to turn it off.
3. Still on the fence between Google's Al, and Galaxy Al. So can't really talk to it.
Over all nice phone pairs nicely with the watch 7 ultra, and Galaxy buds pro 3.
1. Loss of shutter control with the S-Pen.
2. App Cloud is very spammy and no easy way to turn it off.
3. Still on the fence between Google's Al, and Galaxy Al. So can't really talk to it.
Over all nice phone pairs nicely with the watch 7 ultra, and Galaxy buds pro 3.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone with new feature
on June 22, 2025
Posted by: Marclewis92
[This review was collected as part of a promotion.] I really recommend that phone to anyone who like luxury thing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 22, 2025
Posted by: Newjersey973
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra is a great phone with great features camera is awesome it takes great pics and videos im still learning the phone but they offer a lot of great features on this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not so different
on June 22, 2025
Posted by: Snomars1
[This review was collected as part of a promotion.] I love the AI zoom feature and I love the web search from a photo, it helped me replace a sweater after a fire...... but I have major call quality issues. I wish Samsung would focus on making sure we have a strong signal instead of just a computer in our palm. All in all, I don't think the S23, S24 and S25 are very different.
Value
3
Response from Samsung USBy R&R Team, June 23, 2025
Hi Snomars1, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how important the connection to your carrier is to you, and needing the reliability for your peace of mind and usage. We have provided links to a few troubleshooting guides to help you with the connection to your carrier. We have also provided alink to the Samsung Support Team if this frustration continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had
on June 22, 2025
Posted by: deereed33
[This review was collected as part of a promotion.] So far this is the best Samsung phone I've had. I love the folds, but they can't compete with the battery life of this one. It lasts all day long. No phone I've ever had lasted all day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra: A Powerhouse with Smart
on June 22, 2025
Posted by: Charmagheddon
[This review was collected as part of a promotion.] My Samsung Galaxy S25 Ultra in Titanium Blue is a stunner – sleek design and premium feel. The display is vibrant and bright, perfect for web surfing and gaming, making everything look fantastic. Performance is lightning-fast; this phone handles all my tasks and demanding games effortlessly. As a heavy user, I've noted some apps can drain the battery quickly, but overall, it keeps up.
The camera is exceptional, delivering amazing quality videos and photos. The AI photo features are truly unreal, elevating every shot. Samsung's Galaxy AI is a game-changer. I've frequently used Note Assist for organizing thoughts and Generative Edit for photo enhancements. While there's a slight learning curve, they quickly become intuitive and incredibly useful. These aren't gimmicks; they genuinely add significant value, empowering my productivity and creativity.
The S25 Ultra is an outstanding device. Its blend of stunning design, superb display, blazing performance, and an incredible camera is already impressive. But it's the seamless, intelligent integration of Galaxy AI that truly makes this phone indispensable. I highly recommend the S25 Ultra for anyone seeking a top-tier Android experience with smart, practical innovation.
The camera is exceptional, delivering amazing quality videos and photos. The AI photo features are truly unreal, elevating every shot. Samsung's Galaxy AI is a game-changer. I've frequently used Note Assist for organizing thoughts and Generative Edit for photo enhancements. While there's a slight learning curve, they quickly become intuitive and incredibly useful. These aren't gimmicks; they genuinely add significant value, empowering my productivity and creativity.
The S25 Ultra is an outstanding device. Its blend of stunning design, superb display, blazing performance, and an incredible camera is already impressive. But it's the seamless, intelligent integration of Galaxy AI that truly makes this phone indispensable. I highly recommend the S25 Ultra for anyone seeking a top-tier Android experience with smart, practical innovation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Phone sucks!
on June 22, 2025
Posted by: Gs25ultraHatethisphone
Expertise:Expert
This phone sucks! It makes the worst noise along with a bubble sound when it goes off line which it does that ALL the time no matter where your at! I've never had a Samsung galaxy do this before. I even traded the first one in and received a new one and it does the same . Hate it!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, June 23, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended or expected. We have provided a few links to articles to help you with the connection to your carrier and Wi-Fi on your device. We have also provided a link to the Samsung Support Team to offer assistance with this sound you mention hearing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US