Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(28,903 Reviews)
Rating breakdown 28,903 reviews
5 Stars
24,770
4 Stars
3,231
3 Stars
558
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
5
Most powerful phone on the market.
on July 21, 2025
Posted by: Beefy5Spellz
[This review was collected as part of a promotion.] From the speed to the Galaxy AI, this phone is top notch. I love everything about this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome really great
on July 21, 2025
Posted by: BirdMan
[This review was collected as part of a promotion.] This phone is the greatest. Does everything I need and does it well. I am so happy that I purchased this phone. Well worth the money. Haven't used the Galaxy AI that much but when I have it offered great information.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
An INCREDIBLE Machine!
on July 21, 2025
Posted by: DeconOfDex
[This review was collected as part of a promotion.] With Dex I Basicaly Have a Laptop and It's Smoking Fast!
Value
4
Response from Samsung USBy R&R Team, July 22, 2025
Hi there DeconOfDex, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are finding your device such a powerhouse for your use, and that you are able to use your device like a laptop for your needs. We have provided links to resources to help you discover additional features that can further enhance your experience like Galaxy AI, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Phone Use
on July 21, 2025
Posted by: Portsandy
[This review was collected as part of a promotion.] I think this phone will be good for me and my family
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So glad to be back!
on July 21, 2025
Posted by: Teekay
[This review was collected as part of a promotion.] I went away from samsing for a while and instant regret! I am so glad to be back with samsung and I love my s25 ultra! I love the features and the ease to use it! The new options for the s25 are very nice, I am loving the AI and Gemini.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good
on July 21, 2025
Posted by: Youteywayst
[This review was collected as part of a promotion.] I like it very good you there very good good 👍 👌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So far, ok.
on July 21, 2025
Posted by: BtrflyChick13
[This review was collected as part of a promotion.] So I haven't spent much time on my new galaxy but I know one frustrating thing about it so far is the changes to customizing everything. I want to be able to setup my phone to my specifications. That includes my app drawer, notifications that pop up on the status bar, size of everything, etc. With this UI version I have been so irritated by things that I cannot setup the way I want that I don't even want to mess with it. I know pretty sad that I paid for a brand new phone that should be better than my previous one and won't even use it bc I can't get rid of a simple notification on the status bar. I have googled and asked the galaxy AI how to fix it. From what I could find I wasn't the only one upset about this. There was a work around... But guess what an update since then has made that work around not work. With the amount of money these phones cost I should be able to change whatever settings I want when I want. Period. It's not like I'm trying to hack the phone or anything. Aside from that irritation the phone seems to run better than my Note20 Ultra. I haven't really put it to work yet but I plan on it. I just hope that I don't find anymore unnecessary changes that prevent me from enjoying this phone. If it ain't broke, don't fix it. It's not that hard of a concept.
Value
4
Response from Samsung USBy R&R Team, July 22, 2025
Hey there BtrflyChick13, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when you are learning a newly updated operating system, and working to align the settings to your preferences. We have provided a link to your complete manual to assist you, as well as to the Samsung Support Team if you prefer one-on-one assistance through chat with the different setting options. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone on the market
on July 21, 2025
Posted by: Dealyy
[This review was collected as part of a promotion.] Galaxy AI is soo nice to have at your fingertips. The S25 ultra is the best phone on the market. And its not even close
Value
5
Written by a customer while visiting Samsung US