Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(28,957 Reviews)
Rating breakdown 28,957 reviews
5 Stars
24,815
4 Stars
3,238
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
5
Best phone yet
on August 11, 2025
Posted by: RobertT
[This review was collected as part of a promotion.] This phone does has been everything I've wanted in a phone. Huge high resolution screen, camera that takes amazing photos in every situation, relatively light weight, and large storage capacity so I'm not worrying about running out of space after taking long hig quality videos. Galaxy AI has been an extremely helpful tool as well for my daily tasks. After a several months use, my only gripe is the battery life has seemed to drain faster than when I first got it, possibly due to using it for new games and apps that take more battery life. Overall the best phone I've ever had.! I came from a Galaxy Fold 6, which was also great but ended up being too heavy, and I found myself not using the inner large screen too much.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI is very useful
on August 11, 2025
Posted by: Blazin
[This review was collected as part of a promotion.] Galaxy ai has been very useful from finding a song to looking something up. Circle to search has been my most used feature and it has never failed me. It's super easy to use and gives all the necessary information needed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Compatibility
on August 11, 2025
Posted by: antony
[This review was collected as part of a promotion.] I love my s25 its an upgrade to a s21. I love the compatibility, fast and phone storage is what I need.
'Galaxy AI'
'Galaxy AI'
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I was exspecting better performance .
on August 10, 2025
Posted by: Katkit
[This review was collected as part of a promotion.] I upgraded from s22 ultra. The performance over all was not much of a difference. The new AI features were very useful.
Value
3
Response from Samsung USBy R&R Team, August 11, 2025
Hi there Katkit, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your have a new device that is not meeting your expectations. We have provided links to resources to help you maximize your experience, and answer any questions you may have about the different options for enhanced performance. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible photos and video quality!
on August 10, 2025
Posted by: Galaxy2025Ultra
[This review was collected as part of a promotion.] The S25 Ultra video quality is truly impressive. I'm able to take professional level recordings, zoom in, playback with slow-motion, save my favorite portions as individual snip its; the AI makes it so much more intuitive and easy but the high quality at the start is the key.
The screen is large and streaming, and finding new games to enjoy is fun, plus I enjoy drawing with the Spen.
The screen is large and streaming, and finding new games to enjoy is fun, plus I enjoy drawing with the Spen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the ai feature
on August 10, 2025
Posted by: DaxelFake
[This review was collected as part of a promotion.] Galaxy AI is probably the best tool on samsung, when i started to use it, i cant do anything without it, the best mod EVER
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on August 10, 2025
Posted by: Msnotas2u
[This review was collected as part of a promotion.] It has been a while since my S9 plus, which by the way I wish it had more memory and a better battery, because it was a great phone. Then I got rhe new Galaxy S25 Ultra. Sleek, fast, great memory as well as a great battery life, not to mention the new Galaxy AI, which can help you find things faster, and more accurate, write emails or even help you with your resume. I am delighted with my new S25 Ultra.
Thank you Samsung!!!
Thank you Samsung!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 10, 2025
Posted by: Ssssss
[This review was collected as part of a promotion.] After using the Samsung Galaxy S25 Ultra for a few months, I can confidently say it’s one of the best phones I’ve ever owned—but it’s not perfect. The 6.8-inch display is breathtaking, with buttery-smooth scrolling and vibrant colors, though I wish the curved edges were gone completely for fewer accidental touches. The 200MP camera takes stunning photos, especially in low light, but the AI processing can sometimes oversharpen images if you’re not careful. Performance is lightning-fast thanks to the Snapdragon 8 Gen 4, and battery life easily lasts a full day, though the 65W charging feels a bit behind competitors. The titanium frame makes it feel premium, and the S Pen is still a killer feature for notes and sketches. My biggest gripe? The software can be bloated with Samsung’s duplicate apps, and One UI, while improved, still has a learning curve. If you’re willing to pay top dollar, it’s an incredible phone—just not without a few quirks.
Value
5
Written by a customer while visiting Samsung US