Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(28,985 Reviews)
Rating breakdown 28,985 reviews
5 Stars
24,838
4 Stars
3,242
3 Stars
561
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Posted by: Sharon
Expertise:Intermediate
Verified Purchase:Yes
Great phone. Great camera (even at night with little to no light). They only negative is the downloading of files in email. Too many steps to get the file downloaded and then move it into another folder so that you can attach the file to other emails from that email directly. All of my other Samsung phones were a one click download directly to my documents folder and then a one click upload within another email.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone. Super fast, a bit big. But I like it
on September 28, 2025
Posted by: NickCCC
[This review was collected as part of a promotion.] Its honestly a great phone. Its over large and using it one handed it a challenge. But I type with two hands some its great for that. And you can put the phone in one handed mode, which helps. But has flaws as well. I loke cases that allow for mag safe, but the spen won't work with anything mag safe attached. Screen is great, even in the sun light. I find the built in galaxy AI is really nice, image selection and other little helper tools are nice. Although I think chat gpt does a better job at generating any kind of content. I'd say the current AI feels a bit sandboxy, I like it, but its not enough to drive me towards a new device if it was one of the options. The potential is there, but its still new
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
POOR DESIGN
on September 28, 2025
Posted by: NICOLE
from NEWPORT BEACH
Expertise:Intermediate
VERY POOR DESIGN. THE DISPLAY ON TOP IS SO SMALLLLLLLLLLLLL TO SEE THEM. VERY HARD TO HEAR CONVERSATION IN RESTAUARANT,. SAMSUNG MUSIC APP SOME TIME DIES NOT PLAY SONGS AND SKIP TO OTHER SONGS. SOME IT DELETE PICTURES BY ITSELF. SOUND SYSTEM IS AWFUL, YOU MUST HAVE SMALLLLL FINGERS FOR KEYBOARD. IT TAKES SEVERAL SHOTS TO GET A CLEAR PICTURE. SOMETIME I HAVE TO REBOOT THE PHONE TO GET CLEAR PICTURES.. IF I USE HEADSET AND MY PHOBE IN THE POCKET,WHEN I WALK,IT HANG UP THE PHOBE OR SWITCH TO DIFFERENT SONGS.NOT GOOD TAKING PICTURE IN THE DARK.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 29, 2025
Hi there Nicole, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We know how distressing it can be when your device is not aligning to your expectations. We would love to help you resolve your frustrations, and have provided links to troubleshooting guides to assist you with the camera, music, and additional settings and capabilities of your device. We have also provided a link to the Samsung Support Team to offer additional assistance for a resolution if these frustrations continue. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on September 28, 2025
Posted by: ChillyI
[This review was collected as part of a promotion.] Phone is just what I needed. Works 👍 👌 gets great service.
Value
5
Written by a customer while visiting Samsung US
Posted by: MillaMilla
from Atlanta GA
Expertise:Expert
Verified Purchase:Yes
I just ♥️♥️♥️ my new phone. No complaints thus far. The whole experience has been great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
YAY!!! It's the best phone ever camera's incredibl
on September 28, 2025
Posted by: Susan
from Ft Worth Texas
Expertise:Intermediate
The best phone ever. Like a computer in a phone. The camera is beyond incredible. When zooming there is a yellow square on top. When you take a picture it will blow your mind. I have taken beautiful pics of the moon.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the built-in stylus.
on September 28, 2025
Posted by: Connie
[This review was collected as part of a promotion.] With the push of a button, the stylus pops out and available for any number of different features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fastest, most capable phone
on September 28, 2025
Posted by: Mjchunk54
[This review was collected as part of a promotion.] I started a new career in sales where my dependence on a quality device became unavoidable. I have always been a galaxy fan since my first smart phone. This one takes capability to the top.
Screen size was key as some of the things I need to see are web pages not optimized for mobile devices, but I didn't want to go to a fold. Not until I know the quality of there. This is still close enough to a standard phone size with the ability to still see what I need to see.
The S Pen is perfect for taking quick notes without having to keep a notebook (which I still do anyway) and when partnered with Notes, I can find my screen off memos right away. More importantly, with having all thumbs, the pen allows me to select the small tabs and icons on the non-mobile friendly pages without missing.
Down time, I am still on it, as we all are, but since I am on the road I will stream shows, videos, and training videos and it never slows this down. Pausing a video to take a call doesnt cause any crashes.
Lastly, with extreme use, my battery lasts all day. Every day. Wireless charging makes it easy to out it on the charger every night.
S25 Ultra. You won't be disappointed.
Screen size was key as some of the things I need to see are web pages not optimized for mobile devices, but I didn't want to go to a fold. Not until I know the quality of there. This is still close enough to a standard phone size with the ability to still see what I need to see.
The S Pen is perfect for taking quick notes without having to keep a notebook (which I still do anyway) and when partnered with Notes, I can find my screen off memos right away. More importantly, with having all thumbs, the pen allows me to select the small tabs and icons on the non-mobile friendly pages without missing.
Down time, I am still on it, as we all are, but since I am on the road I will stream shows, videos, and training videos and it never slows this down. Pausing a video to take a call doesnt cause any crashes.
Lastly, with extreme use, my battery lasts all day. Every day. Wireless charging makes it easy to out it on the charger every night.
S25 Ultra. You won't be disappointed.
Value
5
Written by a customer while visiting Samsung US