Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,959 Reviews)
Rating breakdown 28,959 reviews
5 Stars
24,817
4 Stars
3,238
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
4
It has great features like select to speak speech.
on March 20, 2026
Posted by: JDP1231
[This review was collected as part of a promotion.] I like using the s 25 ultra.Because I have a hard time with reading and spelling.But with the phone, it can read text on the pages you just need to use the S Pen for it
And I also like that, you can use more than one page at time. But one thing about it that I have a little problem with is that sometimes the phone can be a little bit glitchy. Like the keyboard would go in and out, it would pop-up. And then disappear, and it would do that rapidly really fast. But when you close out of the tap that you're on, it would disappear. The thing that I love most about the phone is the S. Pen, I just love using it. It just feels something good about it.
And I also like that, you can use more than one page at time. But one thing about it that I have a little problem with is that sometimes the phone can be a little bit glitchy. Like the keyboard would go in and out, it would pop-up. And then disappear, and it would do that rapidly really fast. But when you close out of the tap that you're on, it would disappear. The thing that I love most about the phone is the S. Pen, I just love using it. It just feels something good about it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Smoothest phone of all time
on March 20, 2026
Posted by: MUFFINTOP
[This review was collected as part of a promotion.] Smoothest phone of all time. Doesn't glitch at all. The ai is absolutely insane. I love all the customization. And the UI is so tuff.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone, weird software
on March 20, 2026
Posted by: NotHuman
[This review was collected as part of a promotion.] The S25 Ultra itself is really well made and screams quality. That is, until you use the software. I understand that Galaxy AI is the whole shtick of modern Samsung and is appealing to a certain demographic. However, that demographic is mostly shareholders, executives, and tech enthusiasts, NOT customers. Most people only want a phone, not a specialized piece of technology chalk full of AI. To me, the constant AI being shoved in my face, i.e. gemeni when holding the power button, the side bar by the volume buttons, multiple AI companions pre-installed, and integration at every point, feels like the usability of the phone was second to adding a new technology. In my opinion, it's unpolished, bloated, and a big turnoff for customers. If Samsung continues to put AI before the customer, this will be my last Samsung phone. Also, you should be able to uninstall certain system apps that you don't use, like internet or wallet
Value
3
Response from Samsung USBy R&R Team, March 23, 2026
Hello NotHuman, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important your device is to you for a range of daily tasks, and we would love to help you have the best possible experience with your device. We have provided a link to the full manual for your device to help you disable any features you are not wanting to use, best align the settings to your usage preferences, and discover new features you may want to use. We have also provided a link to the Samsung Support Team to assist any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone has it all! I absolutely love it!
on March 20, 2026
Posted by: LoveGod
[This review was collected as part of a promotion.] Love the galaxy AI! I absolutely love my phone. I have never had an issue with it. The camera is amazing. Its got a big screen for me to handle work volume.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this product
on March 20, 2026
Posted by: Silvia
[This review was collected as part of a promotion.] Great product would not change it for any other brand
Value
5
Written by a customer while visiting Samsung US
Posted by: ronS
Expertise:Intermediate
Verified Purchase:Yes
The Samsung Galaxy S25 Ultra is:
A polished, powerful flagship
With excellent display, performance, and cameras
But lacking major innovation
With excellent display, performance, and cameras
But lacking major innovation
👉 It’s one of the best phones you can buy—
just not the most exciting upgrade Samsung has ever made.
just not the most exciting upgrade Samsung has ever made.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra: Incredible Features with few trade offs
on March 20, 2026
Posted by: Spadebraggart
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra delivers one of the most complete flagship experiences available today. The design feels premium and slightly more refined, while the display remains one of the best in the industry—bright, smooth, and incredibly immersive.
Performance is top-tier, handling multitasking, gaming, and daily use effortlessly. Everything feels fast and responsive without overheating issues.
The biggest highlight is Galaxy AI, which actually adds real value. From AI photo editing to writing assistance and live translation, it makes everyday tasks easier without feeling gimmicky.
The camera system continues to impress with sharp, vibrant photos, strong zoom capabilities, and improved low-light performance. Video quality is also excellent, making it great for content creation.
Battery life easily lasts a full day, and while charging speeds aren’t groundbreaking, they’re reliable.
The S Pen remains a unique bonus for productivity and creativity.
Downsides? It’s still a large phone, and the price is premium. Also, Samsung’s image processing may not suit everyone.
Overall, the S25 Ultra combines powerful hardware with smart AI features, making it one of the best smartphones you can buy right now.
Performance is top-tier, handling multitasking, gaming, and daily use effortlessly. Everything feels fast and responsive without overheating issues.
The biggest highlight is Galaxy AI, which actually adds real value. From AI photo editing to writing assistance and live translation, it makes everyday tasks easier without feeling gimmicky.
The camera system continues to impress with sharp, vibrant photos, strong zoom capabilities, and improved low-light performance. Video quality is also excellent, making it great for content creation.
Battery life easily lasts a full day, and while charging speeds aren’t groundbreaking, they’re reliable.
The S Pen remains a unique bonus for productivity and creativity.
Downsides? It’s still a large phone, and the price is premium. Also, Samsung’s image processing may not suit everyone.
Overall, the S25 Ultra combines powerful hardware with smart AI features, making it one of the best smartphones you can buy right now.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The options on the phone seem unlimited.
on March 20, 2026
Posted by: PopDogg
[This review was collected as part of a promotion.] I use galaxy AI to enhance my photos, or to clean up bad pics.
Value
5
Written by a customer while visiting Samsung US