Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,303 Reviews)
Rating breakdown 28,303 reviews
5 Stars
24,274
4 Stars
3,145
3 Stars
542
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
Samsung galaxy S25 Ultra
on August 10, 2026
Posted by: Shaily
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra because I wanted a phone that was fast, reliable, and had a great camera. I really like the quality of the pictures, the large clear screen, and how smoothly the phone runs. The battery life is also great and lasts throughout my entire day. Overall, I’m very happy with my choice and would recommend this phone to others.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung products
on August 10, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] I chose the Samsung galaxy s25 ultra when I purchased my device. It was the newest available model. Im not super techy, and dont know a lot about this stuff, but I love my phone. Picture quality is great, plenty of storage, and its fun and easy to play all types of games on. The pen helps with games with smaller things! Overall amazing product!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra is the best tool for work
on August 10, 2026
Posted by: Denisse
[This review was collected as part of a promotion.] The device is the greatest tool for any work. Is really easy to send emails an work with any developer app.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great Display and Camera: held back by battery
on August 10, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The Good
Display: The 6.9-inch screen is gorgeous. Brightness, sharpness, and color accuracy are top-tier, making streaming, browsing, and media consumption a premium visual experience.
Camera: Truly outstanding. Whether taking standard daylight shots, zooming in, or capturing low-light photos, the camera performance delivers professional-grade clarity and detail.
The Bad
Battery Life: Disappointing for high-volume daily use. The battery performance lands firmly at "just ok," which falls short for a ultra-flagship price tag. Users spending this level of money shouldn't have to resort to toggling on a Power Saver profile to make it comfortably through an active day.
Connectivity Drops: Intermittent issues maintaining a stable internet connection. Whether tied to specific app optimization or the phone's modem/network handing, frequent drops or slow loads degrade the overall user experience.
Verdict
The Galaxy S25 Ultra nails the visual and photographic hardware, but power management and connection stability prevent it from feeling like a complete top-tier experience for power users.
Display: The 6.9-inch screen is gorgeous. Brightness, sharpness, and color accuracy are top-tier, making streaming, browsing, and media consumption a premium visual experience.
Camera: Truly outstanding. Whether taking standard daylight shots, zooming in, or capturing low-light photos, the camera performance delivers professional-grade clarity and detail.
The Bad
Battery Life: Disappointing for high-volume daily use. The battery performance lands firmly at "just ok," which falls short for a ultra-flagship price tag. Users spending this level of money shouldn't have to resort to toggling on a Power Saver profile to make it comfortably through an active day.
Connectivity Drops: Intermittent issues maintaining a stable internet connection. Whether tied to specific app optimization or the phone's modem/network handing, frequent drops or slow loads degrade the overall user experience.
Verdict
The Galaxy S25 Ultra nails the visual and photographic hardware, but power management and connection stability prevent it from feeling like a complete top-tier experience for power users.
Value
3
Response from Samsung USBy R&R Team, August 12, 2026
Hi there JessReynolds85, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are enjoying the display size, and camera quality of your device. We have provided links to resources tohelp you maximize the battery life and troubleshoot the connection of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!
on August 10, 2026
Posted by: StylusLove
[This review was collected as part of a promotion.] I chose this phone because of the pen. Im able to use it to take notes in a meeting or use it for a supermarket shopping list. I almost never use paper anymore.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra phone
on August 10, 2026
Posted by: Monet912
[This review was collected as part of a promotion.] ⭐️⭐️⭐️⭐️⭐️
Samsung S25 Ultra = AMAZING! 🔥📱 The camera is EVERYTHING, the quality is unmatched, and this phone does not disappoint! Definitely worth it! 🙌🏽
Samsung S25 Ultra = AMAZING! 🔥📱 The camera is EVERYTHING, the quality is unmatched, and this phone does not disappoint! Definitely worth it! 🙌🏽
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features.
on August 10, 2026
Posted by: JJ6426
[This review was collected as part of a promotion.] I take a lot of pictures, and I and on the internet quite a bit.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone so far
on August 10, 2026
Posted by: bennettbaby
[This review was collected as part of a promotion.] I'm glad I chose the S25 ultra for my upgrade! I previously had the s23 ultra and I feel the upgrades just keep getting better and better. The camera quality is superb, the batter life is amazing and there's honestly not alot I can't do on my phone. I can customize pretty much everything and keep things organized. Would definitely recommend over and over again!
Value
5
Written by a customer while visiting Samsung US