Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,301 Reviews)
Rating breakdown 28,301 reviews
5 Stars
24,273
4 Stars
3,145
3 Stars
542
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
Samsung all day every day
on August 10, 2026
Posted by: HugoBoss
[This review was collected as part of a promotion.] I have been a Samsung exclusive fan, for more years than I can remember. My phone, my TV, and my watch. If Samsung made a car too, I would definitely buy it. Best products out there. I will never change.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Phone I’ve Owned
on August 10, 2026
Posted by: KookyKeyboard
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra as my everyday phone, and it has exceeded my expectations. What stands out most is how complete the experience feels. The display is beautiful, performance is extremely fast, battery life easily gets me through the day, and the overall build feels genuinely premium.
The camera system has probably impressed me the most. I enjoy photography, and the S25 Ultra gives me enough flexibility that I often leave my dedicated camera gear behind. I’ve used it for everything from family photos and everyday shots to detailed macro photography, and the amount of detail it can capture is incredible. The zoom options are also genuinely useful instead of feeling like a gimmick.
I also appreciate the S Pen more than I expected. It’s great for quick notes, precise selections, editing photos, and those little situations where using a finger just isn’t accurate enough.
Samsung has packed a huge amount of capability into one device, but what I like is that none of it gets in the way of simply being a great phone. It’s fast, reliable, customizable, and enjoyable to use every day.
There are plenty of flagship phones that do one or two things exceptionally well. The S25 Ultra feels like the rare phone that does almost everything exceptionally well.
5/5 — I’d absolutely choose it again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone I've Ever Owned
on August 10, 2026
Posted by: MikeHuntHertz
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is easily one of the best smartphones I’ve ever used. From the moment I picked it up, the premium build quality and gorgeous display stood out. The screen is absolutely incredible—bright, sharp, smooth, and easy to see even outdoors. Watching videos, looking at photos, browsing the web, and playing games all feel fantastic on this display.
Performance is another major highlight. The S25 Ultra is incredibly fast and responsive, and I’ve experienced virtually no lag or slowdown, even when multitasking between demanding apps. Everything opens quickly, animations are smooth, and the phone feels powerful enough to handle just about anything I throw at it.
The camera system is outstanding as well. Photos are detailed, vibrant, and look great in a wide variety of lighting conditions. The zoom capabilities are especially impressive, making it easy to capture subjects from a distance without sacrificing too much quality. Video quality is excellent, too.
Battery life has been very dependable. With normal daily use, I can get through the day without constantly worrying about finding a charger. Samsung’s software is also packed with useful features, customization options, and AI tools that actually make the phone more convenient to use.
I also appreciate the S Pen, which is a feature that really sets the Ultra apart from other flagship phones. It’s great for taking quick notes, editing photos, and handling tasks when precision matters.
Performance is another major highlight. The S25 Ultra is incredibly fast and responsive, and I’ve experienced virtually no lag or slowdown, even when multitasking between demanding apps. Everything opens quickly, animations are smooth, and the phone feels powerful enough to handle just about anything I throw at it.
The camera system is outstanding as well. Photos are detailed, vibrant, and look great in a wide variety of lighting conditions. The zoom capabilities are especially impressive, making it easy to capture subjects from a distance without sacrificing too much quality. Video quality is excellent, too.
Battery life has been very dependable. With normal daily use, I can get through the day without constantly worrying about finding a charger. Samsung’s software is also packed with useful features, customization options, and AI tools that actually make the phone more convenient to use.
I also appreciate the S Pen, which is a feature that really sets the Ultra apart from other flagship phones. It’s great for taking quick notes, editing photos, and handling tasks when precision matters.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest phone I've had yet
on August 10, 2026
Posted by: Warnicorn
[This review was collected as part of a promotion.] I choose a Samsung 25 ultra. Because it has so many different capabilities. It's nice and sleek, extremely fast and has a ton of memory. The camera is excellent and better than most digital cameras. I really enjoy using this phone. I have super bad a.d.h.d and this phone seems to be able to handle everything I throw at it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone I've Ever Owned
on August 10, 2026
Posted by: MikeHuntHertz
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is easily one of the best smartphones I’ve ever used. From the moment I picked it up, the premium build quality and gorgeous display stood out. The screen is absolutely incredible—bright, sharp, smooth, and easy to see even outdoors. Watching videos, looking at photos, browsing the web, and playing games all feel fantastic on this display.
Performance is another major highlight. The S25 Ultra is incredibly fast and responsive, and I’ve experienced virtually no lag or slowdown, even when multitasking between demanding apps. Everything opens quickly, animations are smooth, and the phone feels powerful enough to handle just about anything I throw at it.
The camera system is outstanding as well. Photos are detailed, vibrant, and look great in a wide variety of lighting conditions. The zoom capabilities are especially impressive, making it easy to capture subjects from a distance without sacrificing too much quality. Video quality is excellent, too.
Battery life has been very dependable. With normal daily use, I can get through the day without constantly worrying about finding a charger. Samsung’s software is also packed with useful features, customization options, and AI tools that actually make the phone more convenient to use.
I also appreciate the S Pen, which is a feature that really sets the Ultra apart from other flagship phones. It’s great for taking quick notes, editing photos, and handling tasks when precision matters.
Performance is another major highlight. The S25 Ultra is incredibly fast and responsive, and I’ve experienced virtually no lag or slowdown, even when multitasking between demanding apps. Everything opens quickly, animations are smooth, and the phone feels powerful enough to handle just about anything I throw at it.
The camera system is outstanding as well. Photos are detailed, vibrant, and look great in a wide variety of lighting conditions. The zoom capabilities are especially impressive, making it easy to capture subjects from a distance without sacrificing too much quality. Video quality is excellent, too.
Battery life has been very dependable. With normal daily use, I can get through the day without constantly worrying about finding a charger. Samsung’s software is also packed with useful features, customization options, and AI tools that actually make the phone more convenient to use.
I also appreciate the S Pen, which is a feature that really sets the Ultra apart from other flagship phones. It’s great for taking quick notes, editing photos, and handling tasks when precision matters.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra premium flagship
on August 10, 2026
Posted by: Banebox
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra because I needed a high-performance device that could keep up with my daily workflow and multi-tasking. The expansive, ultra-bright screen is incredibly crisp, making it fantastic for handling work documents, browsing, and streaming video content on the go. Performance is consistently snappy with zero lag, and the integrated S Pen is unmatched for taking quick notes. It's a premium investment, but entirely worth it for the sheer power and productivity it delivers.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love to use this galaxy s25 ultra
on August 10, 2026
Posted by: Clam5002
[This review was collected as part of a promotion.] I choose this phone because I think galaxy are the best phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The pen is great.
on August 10, 2026
Posted by: Dragonlover81
[This review was collected as part of a promotion.] The Samsung S25 Ultra is an okay phone. The battery gets really hot on playing games. The picture quality it okay not the best. The pen I think is the best part when taking notes. The phone freezes up a lot. I chose to use it mostly to stream movies or shows when it doesn't get hot. I also use it as a work phone and it is the worst with freezing up and heating up.
I use the phone for playing games, reading, working, and watching shows.
I use the phone for playing games, reading, working, and watching shows.
Value
3
Response from Samsung USBy R&R Team, August 12, 2026
Hi there Dragonlover81, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We undersetand how frustrating it is when your device is not operating as intended or expected. We have provided links to resources to help you troubleshoot the temperature of your device, discover the camera features and settings, and resolve the experience you mention with the freezing. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US