Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,684 Reviews)
Rating breakdown 28,684 reviews
5 Stars
24,628
4 Stars
3,204
3 Stars
542
2 Stars
148
1 Star
162
86%of customers recommend this product.
(
1,029 out of
1,192)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
Amazing construction and beautiful display
on March 12, 2025
Posted by: GRellz
[This review was collected as part of a promotion.] For the last 3 years I've been using a fold 3 so to upgrade to the s25 ultra is quite a upgrade for both internal and external components from my old device. I really like the look of the phone. It looks beautiful from the back or front. The display is really nice looking. Been with Samsung since the s3, stuck with them wheb they had exploding batteries and will continue to use Samsung phones for as long as they are produced.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the new s25 ultra the Ai features are great
on March 12, 2025
Posted by: Nomi2buysamsung
[This review was collected as part of a promotion.] I did trade in with my S22 Ultra the most important thing on S25 Ultra that it has 7 years of updates and I really used Gemini alot and the camera is cool it's so much better it's need more languages in Ai and in call translation although it's 10 out of 10 I can't take picture of my phone because I am using but I have picture of when it was brand new
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great 👍
on March 12, 2025
Posted by: Lovey4014
from Blue Springs, MO
Expertise:Beginner
Mine was a gift. Wonderful but still getting used to each other! Lol
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This camera is so amazing it's unbelievable
on March 12, 2025
Posted by: Heyitsjosh
[This review was collected as part of a promotion.] The camera features are very nice compared to the other models however I must say the camera model resemble it's tough edges around and it's very durable I love this phone it is the best in the world in my opinion
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AI to the max
on March 12, 2025
Posted by: Lockfordian
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is an absolute game-changer. It’s sleek and the display is stunning—vivid colors, super smooth scrolling, and crazy brightness. Performance? Blazing fast, ui. It’s AI everywhere, making the phone smarter and more intuitive.
The camera setup is insanely good and the AI helps you take pro-level photos, even in low light, and the video editing tools are next-level. Battery life is solid, easily lasting all day, and it charges crazy fast with 65W wired or 25W wireless.Now Brief and Audio Eraser features are very helpful
One UI feels polished and personalized, with AI features like a smarter Bixby. Honestly, the S25 Ultra is like having a personal assistant, photographer, and powerhouse in your pocket. Samsung nailed it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Definitely an Upgrade
on March 12, 2025
Posted by: Charchar77
[This review was collected as part of a promotion.] Overall in comparison to my old phone the S23Ultra. And it's definitely an upgrade and had some better features. However there are a few things that are annoying that were changed and you Don't have the option to change. Example, in the apps menu I like the search bar at the top. It's at the bottom. There's also no way to alphabetize the apps without making them scroll top to bottom. Where I like horizontal pages. So it's more or less little things like that. Also had been a little more difficult to transfer things from old device than it usually is.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A Mom's Tech Upgrade
on March 12, 2025
Posted by: MrsSAHM
[This review was collected as part of a promotion.] After being in the fruit ecosystem for 12 years, I was terrified to change. One month with my new Galaxy and I'm kicking myself for not switching sooner! The seamless actions across apps mean I can finally plan family vacations without constantly switching between hotel sites, maps and my budget spreadsheet.
The Now Brief feature gives this busy mom exactly what I need—a customized morning briefing with weather, calendar, and important notifications all in one view. I feel completely organized before I've even had my coffee!
The Audio Eraser feature is pure magic for a mom with three kids in band. I recorded my son's trumpet solo but caught my youngest singing along in the background. A few taps and her voice disappeared, leaving just his beautiful performance. These precious memories are now perfect for sharing with family.
For moms on the fence about switching: do it. You won't regret it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
No s-pen bluetooth support
on March 12, 2025
Posted by: Jack1son
[This review was collected as part of a promotion.] Traded my s22 ultra in on new model. The new model is lighter, and no rounded screen. I was most disappointed when I learned that the newest model has less features than older models. I believe that Samsung's flagship phone should not have lost features. No Bluetooth support for the s-pen.
Value
4
Response from Samsung USBy R&R Team, March 13, 2025
Hello there Jack1son, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are hapy to hear that you are pleased with the redesigned hardware of your device and finding the display and slimmer design of your device. We have provided a linkt o an article to help you with the features and capabilities of the redesigned S Pen. We have also shared a link to the full device manual to help you with the hand gestures and voice commands that can be used with your device. We have also shared a link to the Samsung Support Team to help answer any questions that may come up as you continue using your new phone. We appreciate you being a Ssamsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US