Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,727 Reviews)
Rating breakdown 28,727 reviews
5 Stars
24,664
4 Stars
3,209
3 Stars
544
2 Stars
148
1 Star
162
86%of customers recommend this product.
(
1,029 out of
1,192)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
Samsung Galaxy s25 ultra
on April 22, 2025
Posted by: Anonymous
Very good and very nice performance 👏 supreb, best handset, I like this 👌 😀 👍
Response from Samsung USBy R&R Team, April 22, 2025
Hi there Akshay kumar swarnkar, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the usage and capabilities of your new phone. We have provided a link to the full device manual to help you fully discover the capabilities of Galaxy AI and integrate them in to your usage. We have also shared a link to the Samsung Support Team if any questions arise as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
1st time Ultra user
on April 21, 2025
Posted by: Chadwick
from Kentucky
Expertise:Expert
Incredible display, battery life, performance, speakers and camera. The anti reflective display is a game changer in direct sunlight too. This is my 1st ultra and it's perfect for streaming content.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 22, 2025
Hi Chadwick, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how pleased you are with the usage of your new device, and finding so many features that make your device such a game changer for you. We have provided links to a few resources to help you further explore and align the settings to your preferences, and answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy masterpiece
on April 21, 2025
Posted by: Slickrick
Samsung Galaxy is well design with a beautiful design likely to use it for years while Samsung world 🌎 is building masterpieces look like SAMSUNG GALAXY beyond the planets
Response from Samsung USBy R&R Team, April 22, 2025
Hi there Slickrick, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with the usage of your new device, and also always so thrilled with your Samsung products. We have provided a link to the Samsung Support Team to offer additional assistance if you ever have questions about your devices. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
AI is great
on April 19, 2025
Posted by: Samsung Guy
I went to this from my 524 ultra The phone is amazing lighter and faster with better battery life thank to that New Chip
Response from Samsung USBy R&R Team, April 21, 2025
Hey there Samsung Guy, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how pleased you are with the upgrade to your new device, and finding the features of Galaxy AI to be so positive for you every day. We hope you'll reach out to us again in the future at any time if you have questions or would like to share additional feedback about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Never worry about storage, or taking pictures
on April 19, 2025
Posted by: Wayno
from Jeffersonville in
Expertise:Expert
The best investment i made was this tool, this phone gave me,,it nake all my online task easier ,and simpler
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 22, 2025
Hi there Wayno, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with the features and capabilities of your new device, and finding it useful for a range of daily tasks. We hope you'll reach out to us again any time if you have questions about your Samsung products, or would like to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2
Missing old features
on April 19, 2025
Posted by: Fern
from North carolina
Expertise:Expert
U cant lock a text to save permanantly and u camt use stylus to take picture, u camt change ppls text notification tomes if u delete their text it deletes the tone u assigned...missing these features not liking my new phone now im stuck with it
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, April 21, 2025
Hi Fern, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that it can take time to adjust the settings of your device to your preferences, and we have provided a link to the full device manual to assist you at your convenience. We have also provided a linkto the Samsung Support Team to offer additional one on one assistance if that is your preference. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
Meh
on April 15, 2025
Posted by: Tony
Phone is fine, camera is great. Color palettes are weirdly Easter pastels, CAN NOT set custom notification tones, all presets are obnoxious.
Response from Samsung USBy R&R Team, April 15, 2025
Hey Tony, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the camera and features of your device. We have provided a link to the full device manual to assist you with the customization and display settings of your device. We have also shared a linkt o the Samsung Support Team if you have questions, or believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on April 15, 2025
Posted by: Awaiskhan
The world best cellphone ever.With most advance feature.
Response from Samsung USBy R&R Team, April 15, 2025
Hi there Awaiskhan, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the usage of your new device, and finding it so superior in overall functionality. We hope you'll reach out to us again any time in the future if you have questions, or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US