Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,727 Reviews)
Rating breakdown 28,727 reviews
5 Stars
24,664
4 Stars
3,209
3 Stars
544
2 Stars
148
1 Star
162
86%of customers recommend this product.
(
1,029 out of
1,192)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
Great phone for the money
on May 3, 2025
Posted by: Hotrod
I bought this two days ago and i'm so happy that I got it
Response from Samsung USBy R&R Team, May 5, 2025
Hi Hotrod, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how excited you are about the purchase and initial usage of your new phone. We have provided a link to the full device manual to help you fully discover the features of your device, and align the settings to your preferences. We have also provided a link to the Samsung Support Team if any questions come up as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on May 2, 2025
Posted by: Hambone
Great product should have gotten it long time ago
Response from Samsung USBy R&R Team, May 6, 2025
Hey Hambone, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the usage of your new phone, and how excited you are to continue the exploration of the amazing features and capabilities. We hope you'll reach out to us again if you ever have questions, and we have provided a link to the Samsung Support Team for your convenience. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on May 2, 2025
Posted by: Hambone
from Texarkana tx
Expertise:Beginner
I'm so relieved that there's still some also people that help me with this excellent product
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 7, 2025
Hey Hambone, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the inital usage of your new device, and finding help from resources to help you with the phone. We have provided a link to your full device manual as well to help you peruse the full capabilities and integrate additional features in to your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
4
Product for my kids
on May 1, 2025
Posted by: Unique Euphoria
Bought it for my family kids enjoy playing games on it.
Response from Samsung USBy R&R Team, May 6, 2025
Hi Unique Euphoria, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing that this phone hasb een such a value for your family, and that your kids enjoy using the device for their gaming. Please, reach out to us again any time with questions or to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding
on April 30, 2025
Posted by: Watchguy44
Outstanding upgrade from the S23 Ultra! Love it✨️✨️✨️✨️✨️ Although not having the Bluetooth Stylus is a little downgrading, but it still doesn't matter.
Response from Samsung USBy R&R Team, May 1, 2025
Hey Watchguy44, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so pleased with the usage of your new phone. We have provided alink to an article to help you with the redesigned S Pen features, and how you can integrate them in to your usage. We have also provided links to the full device manual and the Samsung Support Team to help you with additional features, and answer any questions. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
The Leap from S24 to S25 Ultra
on April 30, 2025
Posted by: Samsung Guy
from Natchitoches LA
Expertise:Intermediate
I've had my S25 Ultra 512 GB for 3 months now.I am coming from a S24 Ultra so the biggest thing was wondering about the Bluetooth taken away from the pen. Honestly it was for bragging rights in my opinion but I guess since then I have matured in seeing the S25 Uktra as my daily driver.Since the battery life is better because of the new chip the fact that the battery is the same 5000 amps I guess makes it last longer.still kind of wanted nothing to be taken from the S24 Ultra it's still has a special place in my heart.
Truly Satisfied Samsung Guy
Truly Satisfied Samsung Guy
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 30, 2025
Hi there Samsung Guy, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the usage and features of your new device. We have provided a link to an article to help you with the redesigned features of the S Pen and help you integrate them in to your usage. We have also shared a link to the Samsung Support Team if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 30, 2025
Posted by: Luv2Shop
I bought this a month, ago and I am so happy I did
No, I would not recommend this to a friend.
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 30, 2025
Hi there Luv2Shop, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the usage of your new phone, and finding so many features you are happy with every day. We have provided a link to the Samsung Support Team for your convenience, if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Very pleased with my new Samsung Galaxy S25 ultra.
on April 29, 2025
Posted by: ARVs Galaxy
from Phoenix, AZ
Expertise:Intermediate
Just enabled my new Samsung Galaxy S25 Ultra unlocked phone. It was such a breeze. Beautiful phone. I'm stuck on Samsung products. I've had all of the Samsung Ultra phone models for about the last 5 years. I love the style of the phone, it's options and it's overall quality. Thank you Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 30, 2025
Hey ARVs Galaxy, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with your new phone, and that you found the inital setup and usage to be so easy. We have provided a link to the full device manual if you are interested in further exploring the features of your device including Galaxy AI. We have also provided a link to the Samsung Support Team to help answer any questions that may arise as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US