Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,728 Reviews)
Rating breakdown 28,728 reviews
5 Stars
24,665
4 Stars
3,209
3 Stars
544
2 Stars
148
1 Star
162
86%of customers recommend this product.
(
1,029 out of
1,192)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Posted by: Sean
Verified Purchase:Yes
My current experience with the S25 Ultra is currently the same besides the S pen not having the Bluetooth features from the S23 Ultra which I upgraded from. Overall it's a great experience the battery charges very fast, the camera is pretty decent I mean I don't really see any changes but it could use improvements, Galaxy AI as well as Gemini are great additions and people are starting to think that Samsung needs to replace Bixby with another or an upgraded AI phone assistant. Just overall and well-rounded phone not too many changes but then in the last few years to the hardware. The software it's definitely improving and getting better and better over time.
Written by a customer while visiting Samsung US
Posted by: Retired Music Teacher
from Utah, United States
Verified Purchase:Yes
I was typing a review, and suddenly everything I had written disappeared, so this is all you get for having a program that won't let me take my time. This happened twice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: M Hamza
from Chicago, Illinois
Expertise:Expert
Verified Purchase:Yes
I had Samsung S23 Ultra before this and I totally loved it, the shape, features and what not. When I was upgrading I wasn't really happy with it but I did just because the screen cracked of my S23 and I don't like using phones after they've been through a repair shop. I decided to upgrade and to be really honest This Samsung S25 Ultra didn't live up to my expectations. The camera, speed, and everything else I liked better of S23 Ultra. S25 Ultra is okay but it's not great. Kind of laggy, a lot of different glitches and camera also didn't live up to my expectations.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
3
Response from Samsung USBy R&R Team, May 29, 2025
Hi there M Hamza, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We would love to help you maximize your experience with your device, and resolve any frustrations you mention experiencing. We have provided links to articles to help you maximize the speed and use the different camera features of your device. We have also shared a link to the full device manual to help you with the features of Galaxy AI that can further enhance your usage of the camera. Lastly, we have provided a link to the Samsung Support Team if you feel that your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Randall
Verified Purchase:Yes
This Samsung is a machine of fun and emotions . I have been using this brand for a long time and it does not disappoint.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 29, 2025
Hi Randall, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the usage and capabilities of this device, and that is causing you such joy and enjoyment. We have provided a link to the Samsung Support Team to offer assistance one on one any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible buy
on May 28, 2025
Posted by: Toobraazzyy
phone was super laggy when I powered it on and it said de bluetooth device is ready to pair in some kind of Chinese voice. I don’t know if that’s supposed to happen.
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Toobraazzyy, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how important your phone is to you every day, and we are always happy to assist our customers. We have provided a link to an article to help you maximize the speed of your device. We have also provided a link to the Samsung Support Team if this experience continues or you would like to discuss your experience further with the inital setup. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Y Park
from OKC, OK
Expertise:Intermediate
Verified Purchase:Yes
I am having fun everyday learning endless features S25 ultra has. There are so many cool features I can learn and utilize in daily life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Y Park, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such a fun time exploring the full capabilities of your new device. We have provided links below to resources to help you with this exploration, and to answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: BillyLegg
from Peru, IN
Expertise:Expert
Verified Purchase:Yes
No complaints! Does everything as expected and more!!!
Performance
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi BillyLegg, thank you for your feedback on yoru Samsung galaxy S25 Ultra. We are thrilled to know that you are finding this device to be so excellent and in fact to be exceeding all of your expectations. We have provided a link to the Samsung Support Team to offer additional assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: LupeC
from Oxnard,California
Expertise:Beginner
Verified Purchase:Yes
It's a great phone. It looks and sounds great and has a lot going on. But the down side is the phone tends to warm up very easily with very little use of the phone maybe just my experience. Other than that. I actually really like the phone.
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, May 28, 2025
Hi LupeC, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and capabilities of your new phone. We have provided a link to a troubleshooting guide to assist you with the temperature of your device. We have also shared a link to the Samsung Support Team if this experience continues with your device or you ever have questions. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US