Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,959 Reviews)
Rating breakdown 28,959 reviews
5 Stars
24,817
4 Stars
3,238
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Posted by: V3tm
Expertise:Intermediate
Verified Purchase:Yes
I was looking foward to use this phone but im dissapointed. The 1tb keeps freezing on me. Its very frustrating. Resolucion is not better or even similar to the competition. I just got that magnifient tool.
Features
4
Performance
1
Design
5
Value
4
Response from Samsung USBy R&R Team, June 5, 2025
Hi there V3tm, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not aligning to your expectations. We have provided a link to a troubleshooting guide to help you with the freezing you mention experiencing with your device. We have also shared a link to the full device manual to help you with the different display option settings. We have also shared a link to the Samsung Support Team if you believe your device is not operating as intended or you ever have questions. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT FEATURES
on June 3, 2025
Posted by: DENVERDAN1962
[This review was collected as part of a promotion.] AI features are great. Awesome tutorials.¡¡!!!!!!@@@!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very Responsive
on June 3, 2025
Posted by: Mykei1
[This review was collected as part of a promotion.] I upgraded from a S22 Ultra to a S25 ultra. Overall the phone is a lot more responsive. I played around with AI features on my photos and I have to say I'm very impressed. You really can't tell the images were modified with AI. The phone runs much more efficient, I can be confident if I forget to charge my phone or don't have a charger available, my phone will last me at least a day and a half or more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very good build quality
on June 3, 2025
Posted by: Surfer
[This review was collected as part of a promotion.] Galaxy AI helps with a lot of my work since I am involved in tech. Also the s pen is the best it has ever been. Can allow someone that isn't artistically gifted such as myself to draw amazing stuff.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 3, 2025
Posted by: Zae100
[This review was collected as part of a promotion.] Galaxy AI is very good when using to interpret other languages you don't know, when I play any game the speed and picture are awesome. I couldn't pick a better phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 3, 2025
Posted by: KiLLaZ808
[This review was collected as part of a promotion.] I've always been a Samsung person. I love how easy it is to download content and not have to convert it first. The Galaxy AI is pretty cool, It helps alot with searching up products and finding alternatives. Overall I love it, I will always get Samsung products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Galaxy AI and the camera
on June 3, 2025
Posted by: Jpow80
[This review was collected as part of a promotion.] Never thought I would use the Galaxy AI but man its amazing how much easier things are! The on screen research is awesome!! I use the phone for work and on the fly of taking notes. I dont even have to take the phone out of the clip. The camera is amazing also! No more shakie pictures. Love the phone! Oh!! The battery life is way better! Normal would have to get the phone on the charger by lunch.. not anymore!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All around great device
on June 3, 2025
Posted by: S25UltraTC
[This review was collected as part of a promotion.] The S25 Ultra is an overall great phone! From the looks to the internals and sound! The feel of the phone in-hand is one of the best phones. The AI features are great and very conveniant. The phone has been put together well and would not trade it for any other phone.. unless it's a great upgrade to the S25 Ultra.
Value
5
Written by a customer while visiting Samsung US