Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,095 Reviews)
Rating breakdown 28,095 reviews
5 Stars
24,140
4 Stars
3,120
3 Stars
527
2 Stars
147
1 Star
161
86%of customers recommend this product.
(
1,028 out of
1,191)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
Samsung phone fan since 2003
on June 29, 2026
Posted by: Rudingo
[This review was collected as part of a promotion.] Samsung is always innovative and I've been a Samsung phone fan for 23 years and I'm not changing. Thank you Samsung for being smarter than anyone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product offers easy use and is great.
on June 29, 2026
Posted by: PitBro315
[This review was collected as part of a promotion.] I love that this device lets me accomplish anything I can think of. The Galaxy AI feature provides an easy and simple to use assistance mode to help me with my everyday task.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome experience
on June 29, 2026
Posted by: Randy1boaz
[This review was collected as part of a promotion.] It has been the best phones ever. Love everything about it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone but touch sensitive issues
on June 29, 2026
Posted by: CaptainCool
[This review was collected as part of a promotion.] The phone is actually good but touch is not sensitive while browsing and also hsing linekdin apps. If I click on point A , it opens the point B. Also the fingerprint is not being detected most of the times . Although I have enabled the settings to enable the finger print detection with screen guard on, it is still not that great.
Value
3
Response from Samsung USBy R&R Team, July 1, 2026
Hey CaptainCool, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how distressing it is when your device is not operating as intended or expected, and the display being a vital piece of your experience every day. We have provided links to articles to help you with the fingerprint reader, and display responsiveness of your device. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
apps are easy to find and identify identifyk
on June 29, 2026
Posted by: jharris
[This review was collected as part of a promotion.] I use Google AI a lot and integrates straight and efficiently with my Galaxy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the phone the moisture warnings and lack of
on June 29, 2026
Posted by: Constrix
[This review was collected as part of a promotion.] I have not been impressed with galaxy Ai I rather favor a device that focuses of creativity and has something similar to procreate could you guys get something together like that for the s pen its the whole reason I got the phone?
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Phone has latest and greatest features
on June 29, 2026
Posted by: Raghu85
[This review was collected as part of a promotion.] Great phone with Galaxy ai feature for photo editing and photo enhancements
Great android options and have great battery 🔋 longevity.
But got my charging plug in phone have trouble currently charging only with wireless charging
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Simple and yet very customizable
on June 29, 2026
Posted by: GalaxyPrince
[This review was collected as part of a promotion.] Seriously, this new phone is a dream to use right out of the box. Everything just feels intuitive and makes sense, which is awesome when you're trying to get things done. But the best part is how much you can tweak it to your exact preferences. You can really make it your own with all the customization options. It's the perfect blend of easy-to-use and super personal!
Value
5
Written by a customer while visiting Samsung US