Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(28,309 Reviews)
Open Ratings Snapshot
Rating breakdown 28,309 reviews
5 Stars
24,279
4 Stars
3,146
3 Stars
542
2 Stars
159
1 Star
183
86%of customers recommend this product. 
(
1,135 out of 1,324
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Galaxy S25 Ultra
on July 18, 2026
Posted by: Utmanzai
[This review was collected as part of a promotion.] Great performances no lags great battery life and etc.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 23, 2026
Hi there Utmanzai, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are happy with the processing power and battery life of your device. We have provided links to additional resources to help you fully explore the amazing capabilities of your device, integrate them in to your usage, customize the settings, and answer your questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is amazing,
on July 17, 2026
Posted by: Debbie
[This review was collected as part of a promotion.] This phone has a lot of great features on it and having the AI is amazing for whatever you want to do. It is always there you help with whatever 🙂
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great phone, could be better
on July 16, 2026
Posted by: CyAn1d3
[This review was collected as part of a promotion.] This is a great phone for gaming, but anyone wanting total control over their device needs to steer clear of these US variants. If you don't root, it's perfect, but if you are looking to do any kind of system level changes, I'd recommend a pixel.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 17, 2026
Hey there CyAn1d3, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are finding your device enjoyable to use for your gaming. We have provided a link to the full manual to help you customize your device with all available options. We have also provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Facebook Messenger
smsng.us/Facebook-Messenger
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my s25 ultra
on July 15, 2026
Posted by: Tommy876
[This review was collected as part of a promotion.] I love my s25 ultra it has no lag insanely fast has 200 megapixle camera and 100x zoom n tons more has new Ai processing will do everything you can think of best phone ever even droped off my Harley Davidson at 100+ mph n didnt break the screen in case and out of case still no broken screen gotta love this phone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 16, 2026
Hi there Tommy876, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are so pleased to hear that you are loving your new device, that the camera is such a standout, and that you are not experiencing any lag during your usage. WE have provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone out there!
on July 15, 2026
Posted by: Peacelovetolerance
[This review was collected as part of a promotion.] Loaded with features and galaxy AI, this phone has been absolutely amazing. Snappy response time, crystal clear screen, and an unrivaled camera setup. I would highly recommend this phone to anybody looking to upgrade their mobile experience!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 16, 2026
Hey Peacelovetolerance, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are loving the features and capabilities of your device, and that you are finding it a great experience during your usage every day. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's super amazing.
on July 15, 2026
Posted by: Sam6866
[This review was collected as part of a promotion.] I was not sure how the new phone would work, it was seemless to do everything from copying data over to the apps setup. The phone works great from the first day. The picture is crisp, videos are smooth, very sleek design and charge seem to last forever.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 15, 2026
Hi there Sam6866, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so pleased to hear that you are happy with the usage of your device, and are finding it so seamless and easy to use. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if you have questions as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it minus losing the S Pen
on July 14, 2026
Posted by: PhilJAmt
[This review was collected as part of a promotion.] Have always loved Galaxy phones. Came from multiple Galaxy phones. Just wish these phones would come back with old tech. Extra SD card slot, head phone jack, S Pen, and more side buttons. Dont use Galaxy AI so can't say anything about it. Not a fan of AI. But sure it can do some cool things.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 16, 2026
Hi there PhilJAmt, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall happy with the usage of your device. If you have a favorite pair of wired headphones you would prefer to use, you can use an adapter plugged in to the USB-C charing port for your headphones. We have also provided a link to an article to help you with the redesigned S Pen capabilities of your device. We have lastly, provided a link to the Samsung Support Team to assist you with any questions, or review storage expansion if you are in need. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Power user's delight
on July 14, 2026
Posted by: Techrebel
[This review was collected as part of a promotion.] I’ve been using the Galaxy S25 Ultra for a while now, and it has easily become the most reliable phone I’ve owned. The day-to-day speed is excellent; apps load instantly, and switching between heavy tasks or running apps side-by-side is smooth without any stutter or lag. Even with constant multitasking throughout the day, the battery life consistently gets me from morning to night with plenty of room to spare. What I appreciate most are the Galaxy AI features built into the system. Instead of feeling like a gimmick, they genuinely help me stay organized with daily tasks, from summarizing articles to quickly tidying up notes and messages.
The camera setup is equally impressive, capturing sharp, detailed photos in almost any lighting condition. What sets it apart for me are the software enhancements driven by Galaxy AI that work behind the scenes. It automatically balances tricky lighting and cleans up details, giving me crisp, natural-looking shots without making the photo look over-processed or artificial. It is a fast, reliable phone that balances great hardware with software tools that actually make daily use a bit easier.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 15, 2026
Hi Techrebel, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are finding this device so amazing during your usage with all of the enhanced features, and reliable every day to perform in ways you need and enjoy. We have provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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