Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(26,338 Reviews)
Rating breakdown 26,338 reviews
5 Stars
22,585
4 Stars
2,912
3 Stars
512
2 Stars
151
1 Star
178
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
4
Love all thee smart features.
on May 31, 2026
Posted by: Loveme77
[This review was collected as part of a promotion.] AI has been my back bone on my phone. I AM IN COLLEGE SO IT HAS HELPED ME ALOT WITH ALL MY CLASSES. The phone was a bit high. Ut it was worth every dime.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone, but....
on June 2, 2026
Posted by: KnivesOut
[This review was collected as part of a promotion.] The S25 Ultra is a great phone but why do you take away certain features you had on older versions of the same phone? & whats with the camera? I hate the motion photos (can't turn that off). I hate the zoom function or lack of function sometimes. The phone has great capabilities. The storage is more than ample. The processor speed is awesome. The screen size is nice. The speakers are not so great. My Note 9, sounded better.
I'm pleased with the phone & would recommend it to anyone who uses their phone to do EVERYTHING!
I use mine like a mini laptop. It can handle multiple processes with ease. Lots of customizations available & if you use AI, even more!
Maybe not the best review cause I'm not utilizing the phone to it's full capabilities, but I'm older & still do some things the "old fashioned" way.
I'm pleased with the phone & would recommend it to anyone who uses their phone to do EVERYTHING!
I use mine like a mini laptop. It can handle multiple processes with ease. Lots of customizations available & if you use AI, even more!
Maybe not the best review cause I'm not utilizing the phone to it's full capabilities, but I'm older & still do some things the "old fashioned" way.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on June 10, 2026
Posted by: Bryanphone
[This review was collected as part of a promotion.] Qqffgagsghdhdhdhh sbshshh hsshhvjs hsshhzzhdh shhdhdheh jsjshdh
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great overall experience.
on June 13, 2026
Posted by: R38658
[This review was collected as part of a promotion.] 1. Great processing power.
2. Great display.
3. Great Samsung software to make phone in top shape.
4. Great Samsung ecosystem.
2. Great display.
3. Great Samsung software to make phone in top shape.
4. Great Samsung ecosystem.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent All-Rounder Phone
on June 14, 2026
Posted by: FreeChicken
[This review was collected as part of a promotion.] I use the phone for school and having the Galaxy AI feature keeps my study time to a minimum. The camera is a complete game changer love the steady mode and 200m resolution! Theres literally nothing I cant see with this camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
By far the best .
on June 21, 2026
Posted by: Romeslick78
[This review was collected as part of a promotion.] From the lightening fast response time to the galaxy AI this phone is amazing. I am able to do everything on this phone that used to take 3 different devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disapointingly painful transition from S24U
on February 10, 2025
Posted by: Rich
Expertise:Intermediate
Received 2 days ago and still have not completed the transition. Data transfer took about 30 minutes and missed many things. It seems none of the app passwords transferred so every app must be initialized with new password resets. Apps that I have not had to login to for years needed to be virtually reinstalled and configured from ground zero. Most frustrating is the samsung app. Password errors continuously. Password reset does not work and hav to be redone countless times.Login works on my PC but not on the phone. VERY frustrating!! Lastpass does not work like on the S24U meaning virtually all passwords needed to be sourced externally and entered manually. I am done buying new phones!
Features
1
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Rich, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand that the update to the software can take some adjustment time before the gestures and usage become habit. We would love to help you get logged in to your Samsung account and discover the functionality of the updated software. We have provided links to the full device manual and the Samsung Support Team to help you with both of these matters. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
S25 ultra
on February 11, 2025
Posted by: Superbros
[This review was collected as part of a promotion.] This phone is slow compared to my s24 ultra. The internet and wifi are both slow.
Value
2
Response from Samsung USBy R&R Team, February 12, 2025
Hi there Superbros, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important the speed of your device is to you, and we would be happy to help you troubleshoot this experience. We have provided links below to a few troubleshooting guides for your convenience. We have also shared a link to the Samsung Support Team and warranty information for your device if this experience continues. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US