Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(26,338 Reviews)
Rating breakdown 26,338 reviews
5 Stars
22,585
4 Stars
2,912
3 Stars
512
2 Stars
151
1 Star
178
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Flexible, attractive, simply the best ever
on May 25, 2026
Posted by: Oluseye
[This review was collected as part of a promotion.] It's a very durable and excellent phone.
Very handy and easy to access.
It's a touch of class
Very handy and easy to access.
It's a touch of class
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great for editing pictures
on May 25, 2026
Posted by: Sawbuck
[This review was collected as part of a promotion.] I use my Samsung phone exclusively. It is my home phone, my cell phone, my game device, my news source, weather notification, and my camera. In other words, I use it daily for most everything I do. And,it's great to answer my questions. I just say "hey Google" and ask away!
I particularly like using AI when I take pictures and need to edit them. I can remove objects or use the AI features to touch up rough spots. I'm anxious for future updates with more features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Slow, slow, slow.
on May 25, 2026
Posted by: S25UltraLemon
[This review was collected as part of a promotion.] Thanks to Galaxy AI, this is the slowest phone I've had in years.
The battery drains faster than the S24 Ultra.
The stylus fell out and the phone is ALWAYS looking for it. In 12+ models starting with the Note, the stylus has never just fell out on its own.
Pictures are blurry, yes the lenses are clean, the protective case used has a sliding lense cover.
Ill be trading this in asap.
The battery drains faster than the S24 Ultra.
The stylus fell out and the phone is ALWAYS looking for it. In 12+ models starting with the Note, the stylus has never just fell out on its own.
Pictures are blurry, yes the lenses are clean, the protective case used has a sliding lense cover.
Ill be trading this in asap.
Value
2
Response from Samsung USBy R&R Team, June 1, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not meeting your expectations in functionality. We have provided links to resources to help you maximize the speed and battery life of your device at your convenience. We have also provided a link to a troubleshooting guide to help you with the blurry photos you mention experiencing. We have lastly provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshoot/TSG10004888/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshoot/TSG10004888/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great for editing pictures
on May 25, 2026
Posted by: Sawbuck
[This review was collected as part of a promotion.] I use my Samsung phone exclusively. It is my home phone, my cell phone, my game device, my news source, weather notification, and my camera. In other words, I use it daily for most everything I do. And,it's great to answer my questions. I just say "hey Google" and ask away!
I particularly like using AI when I take pictures and need to edit them. I can remove objects or use the AI features to touch up rough spots. I'm anxious for future updates with more features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This device can help you
on May 25, 2026
Posted by: Shawan
[This review was collected as part of a promotion.] This device has helped me with formatting a two week notice to assisting me in my new career.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the cameras and the stylus
on May 25, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I use my phone for everything everyday from work apps which I use like 8 different apps for work , to games like clash of clans and summoners war , I've been really happy with the storage space and how many apps I can have and still not overload storage space I like to stream on long road trips series like star trek and star gate and it runs all of those streaming apps really well however even when I got the phone it was suppose to have really good battery life and whole it does put perform every other device I've ever had it still doesn't last a full work day of use for my work apps 8 hours without being really low on battery at the end of the day
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this Samsung phone
on May 25, 2026
Posted by: SamsungFanLover26
[This review was collected as part of a promotion.] Great features. Excellent photo captures. Fantastic lenses.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features and updates
on May 25, 2026
Posted by: Xavibuys
[This review was collected as part of a promotion.] I love my phone. The camera is awesome and I use Galaxy AI to create pictures to remodel my home. I have a lot of money my submitting my own ideas via Galaxy AI Imstead of paying someone to put my ideas on paper
Value
5
Written by a customer while visiting Samsung US