Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(26,110 Reviews)
Rating breakdown 26,110 reviews
5 Stars
22,435
4 Stars
2,885
3 Stars
495
2 Stars
139
1 Star
156
86%of customers recommend this product.
(
1,026 out of
1,187)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
1
Over heats and cannot be held in hand
on February 12, 2026
Posted by: Noone
from Florida
The phone overheats then restarts itself. The phone gets so hot that you can not hold it with your hands. It happens at random multiple times per day. I REALLY LIKE THE PHONE BUT UNFORTUNATELY THIS ISSUE MAKES IT UNUSABLE.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, February 12, 2026
Hi there Noone, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended. We have provided links to troubleshooting guides to help you with the temperature of your device as well as the restarting you mention experiencing at your convenience. We have also shared a link to the Samsung Support Team to assist you further if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best smartphones out there!!
on September 18, 2025
Posted by: MrsScivic
[This review was collected as part of a promotion.] I have been a longtime fan of Samsung Notes, the usefulness alone, has always been appealing!
The newest features, along with the SPen, great camera, and other practical tools, have always made integrating my business and personal daily life seamless.
The Samsung 25ultra is by far the best Samsung I've had. Along with Galaxy AI, the processor, and great camera, I literally can do anything for running my business with my phone!
Galaxy AI is SO helpful for many things. If I don't know how to anything business wise or even in my daily life, there is Galaxy AI there to explain it to me and give me the actual sources to know the right way to do certain things
The newest features, along with the SPen, great camera, and other practical tools, have always made integrating my business and personal daily life seamless.
The Samsung 25ultra is by far the best Samsung I've had. Along with Galaxy AI, the processor, and great camera, I literally can do anything for running my business with my phone!
Galaxy AI is SO helpful for many things. If I don't know how to anything business wise or even in my daily life, there is Galaxy AI there to explain it to me and give me the actual sources to know the right way to do certain things
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic device
on September 23, 2025
Posted by: Wickedella
[This review was collected as part of a promotion.] I've been a Galaxy user for many years. The S25 Ultra is one of the best phones I've had the pleasure of using. There's great functionality and I've really enjoyed using the SPen that comes with the phone. This is my first foray into using the pen and it's made notes and other things so much faster. I didn't realize what I was missing without having the pen on my other devices.
I've used a small amount of the AI features so far and love the easy ability to call on Bixby and Google at a whim from across the room. It's come in handy when I've had my hands full with laundry or while working on a painting project or other craft.
I absolutely love the camera features and am excited to put more of the tools to use in the future. Outstanding job Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An Ultra Device
on October 24, 2025
Posted by: melo13oo
[This review was collected as part of a promotion.] I've been thoroughly satisfied with my samsung phone. From the all day battery to the amazing ! Photos that it takes. All on a beautiful display thats is great to watch videos on. Couldn't recommend it more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my samsung they are the best phones
on November 1, 2025
Posted by: PrinceJiminez
[This review was collected as part of a promotion.] I use my phone for pretty much everything from galaxyai to Samsung wallet, the phones just work the best
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The phone has great uses for keeping organized
on May 5, 2026
Posted by: Rideanddie
[This review was collected as part of a promotion.] With galaxy ai helping in certain photos I want to enhance colors, brighten things up, remove red eyes and can do it with galaxy ai with ease from the help it provides.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love my new phone
on September 17, 2025
Posted by: VeraBaby
[This review was collected as part of a promotion.] I love my new phone and the Galaxy AI features! Works perfectly!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy
on October 21, 2025
Posted by: Lindsey
[This review was collected as part of a promotion.] It is a smooth interface. Easy to use. Camera is great and video is easy to use. Charge stays a while.
Value
5
Response from Samsung USBy R&R Team, October 22, 2025
Hi Lindsey, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the updated software of your device, enhanced camera features, and longer battery life. Please, reach out to us again in the future any time you have questions, or wish to share further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US