Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Posted by: Lin888
Expertise:Beginner
Verified Purchase:Yes
So far so good. Been using Samsung phones for the past 3 years and have had this particular phone for almost a month. Battery life is great. I can go almost an entire day without needing to recharge when using it for light work such as messaging, email, scrolling through FB, playing puzzle games or even listening to music.
No issue with the transfer of important information such as contact info or calendar reminders but wished all my apps and data were transferable. Unfortunately, due to either phone or app developer reatrictions my app was transferable but not the data and needed to be manually re-inputted. When checking emails there does seems to be a small time lapse in which it needs to completely open its contents when transitioning and opening the next email.
Additionally, the volume for when listening to a caller without the use of a speaker is very low even with the adjustment which makes it difficult to hear a conversation when out in public.
So, if you're looking for something with a long battery life suitable for picture taking and basic usage such as calls, messaging and scrolling this phone is a good prospect to consider.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The 🖊 is the best thing about the phone
on August 18, 2025
Posted by: Mississippi
[This review was collected as part of a promotion.] This product is very easy to navigate. I love the fact that the screen is way bigger than my old phone. The upload of games and updates is insanely fast. Overall I am going to have to give the phone a 2 thumbs up.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features
on August 18, 2025
Posted by: LoveCheese
[This review was collected as part of a promotion.] The phone is really fast. I love the stylus and all the features with it and Galaxy AI is really cool with Gemini from Google as well. The camera has a lot of cool filters and options to edit pictures and there's a lot of different gestures you can use to do different things in the phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love how this phone works with other devices.
on August 18, 2025
Posted by: Kimmy68691
[This review was collected as part of a promotion.] I took some pictures and changed them under the AI feature and that was fun for our family pics. We also used other devices to stream and shoot some really cool videos. The sound quality and picture quality is amazing. This device has a lot of features that makes using this phone so convenient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's one of the best phones I ever had
on August 18, 2025
Posted by: Lowangt
[This review was collected as part of a promotion.] The AI thing in the Samsung browser is the one that I mostly use, I like a lot the reviews from news that I get from full articles, in my line of work I find that very useful.
Also the AI for the photos works very very good, I've tried this on photos to erase myself from photos to show some properties and works like a charm. As well as I can use to retouch some family photos.
The battery is also an upgrade from my s24u, so I like that as well. You could say Iam a Sammy boy, I tried iphones but I don't get the hang of the ecosystem, so I have had all sorts of phones from Samsung from the S3, to now that I have in my desk fold 3, fold 5, s24u and s25u, as well as a watch 6 classic.
Very good products, still there is always room for improvement but, I like the Samsung products better
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra is perfect
on August 18, 2025
Posted by: NinjaVic
[This review was collected as part of a promotion.] The Samsung S25 Ultra meets all my expectations. The phone has AI features that help users complete their tasks quickly. For example, it helped me summarize what a document wanted to say, it also helped me with my sleep routines, and it also translated calls. My S25 Ultra met everything I needed for my daily life, such as a good battery capacity with 5,000 mAh, it also has a large RAM capacity. 12GB is the perfect amount to support multiple tasks at once, and it also has a super-fast processor that helps keep the device from slowing down even when the battery is low. Finally, the phone has a good 200MP camera, which helps capture good images.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life is terrible
on August 18, 2025
Posted by: Dayna08
[This review was collected as part of a promotion.] I love the phone the camera quality is amazing the phone is pretty amazing that's the battery life is absolutely terrible in 2 hours it's dropped 30%
Value
3
Response from Samsung USBy R&R Team, August 19, 2025
Hi there Dayna08, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the camera quality and features of your device. We have provided links to articles to help you maximize your battery life, if the intelligent battery did not maximize automatically as intended. We have also shared links to the Samsung Support Team and warranty information if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Facebook
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Samsung Warranty
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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X
https://smsng.us/X-Messages
Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone Samsung Does It Again
on August 18, 2025
Posted by: Dreamer1212
[This review was collected as part of a promotion.] This phone is amazing. The display is bright and clear. The camera is phenomenal. All the features and the clarity of the pictures and video is the best I have seen on a cellphone. Samsung really set the bar high with this one.
Value
5
Written by a customer while visiting Samsung US