Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,205 Reviews)
Rating breakdown 27,205 reviews
5 Stars
23,322
4 Stars
3,014
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Posted by: Lizette
from Arlington, Tx
Expertise:Intermediate
Verified Purchase:Yes
I should have switched to Samsung a long time ago, I love love love this phone! Samsung has improved so much since last time I owned one. If you're stuck on deciding to switch like I was, I can tell you it's definitely worth it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S25ultra
on August 29, 2025
Posted by: Bosco
I love this phone but had trouble reconnecting some off my devices. Also I do not get audio alerts for any of my messages.
Response from Samsung USBy R&R Team, September 2, 2025
Hi Bosco, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and features of your device. We have provided links to a few articles to help you with the connection of your device, and notifications you are seeking to align to your preferences. We have also provided a link to the Samsung Support Team to offer assistance if these frustrations continue or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: John J
from Buckeye, AZ
Verified Purchase:Yes
I upgraded from my Galaxy S21 to the S25 Ultra 512GB and couldn't be happier. Thank you Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tenzin
Verified Purchase:Yes
Very good phone and i like the way always uniqueness in the phone
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Kris
from Pa
Expertise:Intermediate
Verified Purchase:Yes
Older features missing that made it easier to navigate. Nothing that big of an upgrade from 22.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
He loves being able to use the pen to doodle.
on August 29, 2025
Posted by: Keri
from St. Petersburg, FL
Expertise:Expert
Verified Purchase:Yes
My husband loves the phone so far. Nice and sleek.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost great
on August 29, 2025
Posted by: VitaminT
[This review was collected as part of a promotion.] I have owned almost every note series and now the s25 Ultra. The specs are great, the embedded AI is almost scary its so good. I just wish Samsung would stop downgrading these flagship devices. Gone are the days of expanding memory, no more 3.5mm headphone jack, the S-pen has been downgraded now too, its no longer Bluetooth enabled so remote picture taking is no more. I am scared to see what we loose in the next phone.
Value
4
Response from Samsung USBy R&R Team, September 4, 2025
Hi there VitaminT, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. Wea re happy to hear that you are so pleased with the enhacements made to Galaxy AI, and the overall usage of your device. We know the removal of features you have used in the past can be disappointing but we are always happy to help our customers discover the way these features have been changed but not always fully removed. For the headphone jack, you can use a USB-C to headphone jack adapter plugged in directly to your charging port for your favorite headphones. We have provided a link to an article to help you with the redesigned S Pen features, and another to the complete manual for your device that highlights the hand gestures and voice commands you can use with the camera of your device. We have lastly shared a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone of 2025
on August 28, 2025
Posted by: LoveBug4084
[This review was collected as part of a promotion.] I use this phone for work and it's everything that I need in a device. I don't have to carry around my laptop or other electronic devices!!
Value
5
Written by a customer while visiting Samsung US