Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(27,201 Reviews)
Open Ratings Snapshot
Rating breakdown 27,201 reviews
5 Stars
23,318
4 Stars
3,014
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
Best phone
on September 11, 2025
Posted by: Anonymous
from New york
Expertise:Expert
Verified Purchase:Yes
I must admit that I really do like this phone a lot
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 12, 2025
Hey there Regg, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to know you are having such a great experience with your device. We have provided links to a few resources if you are ever curious about potential additional features, or you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Camera
on September 11, 2025
Posted by: Kim L
Verified Purchase:Yes
I love this phone. The camera is absolutely AMAZING!!! I am so glad I upgraded when I did.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, September 12, 2025
Hi there Kim L, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We are ecstatic to hear you are so thrilled with the new features and usage of your device. We hope you'll reach out to us again in the future any time you have questions, or want to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25 Ultra Pen
on September 11, 2025
Posted by: Marg
from Simi Valley, CA
Expertise:Intermediate
Verified Purchase:Yes
Disappointed that the pen can no longer be used as a remote to take photos
No, I would not recommend this to a friend.
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 12, 2025
Hello Marg, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important specific features of your device are to you, and the frustration that can occur when they have been changed. We have provided a link to the complete manual for your device that highlights the hand gestures and voice commands you can use with the camera of your device for your usage. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Most favorite of Android phones so far
on September 11, 2025
Posted by: SSKI
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
Love this phone, the look, feel, and performance!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 12, 2025
Hey there SSKI, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you love the usage of your new phone, along with the design, and everything else. We hope you'll reach out to us again in the future any time you have feedback or questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great battery life
on September 10, 2025
Posted by: Bhelpuri
[This review was collected as part of a promotion.] Galaxy AI is very helpful for casual photography. I just click and it does the rest. The zoom is incomparable.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 11, 2025
Hi there Bhelpuri, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding so many amazing uses for the camera and features of Galaxy AI with your device. We hope you'll reach out to us again in the future any time you have questions or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
S pen witouth Bluetooth... no more photos...
on September 10, 2025
Posted by: Scotti
from Buenos Aires, Argentina
Expertise:Expert
The S pen doesn't have Bluetooth, so I used it a lot in S24. It's a pitty.
Features
1 out of 5
1
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 11, 2025
Hi there Scotti, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not operating as intended or expected. We have provided a link to the full manual for your device to help you discover the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to an article to assist you with the redesigned features of your S Pen. We have lastly, shared a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Cannot delete AI garbage but I enjoy phone itself
on September 10, 2025
Posted by: David Calloway Jr
Verified Purchase:Yes
I despise AI bloatware, but, otherwise I like the S25 Ultra 1TB I bought. There is no way to delete the AI bloatware garbage that I see. Unfortuntately, just like Samnsung, Apple forces AI garbage down our throats with no way to delete it either. As far as the S25 Ultra I bought, itself, I llike the phone and am glad I now have a lot of hard drive space to download almost any app I want to download and save almost anything I want to save on it. If you want to buy this phone or nearly any other phone Samsung (and Apple, too, for that matter), just know there is no way to delete the AI garbage if you despise AI like I do.
Response from Samsung USBy R&R Team, September 11, 2025
Hello David Calloway Jr, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important your device is to you every day, and we would love to help you have the best possible experience with your device. We have provided a link to the complete manual for your device to best align the settings to your preferences. We have also shared a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25 ultra
on September 10, 2025
Posted by: Sujan
from Ohio
Expertise:Expert
Since 2020,i have been using s21 ultra,s22 ultra,23 ultra,s24 ultra ,right now i have s25 ultra,but in s25 ultra they remove one feather, SPen is not connected with bluetooth to take picture.which i like,so i don't like s25ultta. I
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
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