Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Love this phone
on September 15, 2025
Posted by: Btfldsastr
[This review was collected as part of a promotion.] I love the picture quality and well as the ability to use the s pen to snap a picture, as well as the feature to turn phots into cartoons
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What a game changer!
on September 15, 2025
Posted by: SoloWing
[This review was collected as part of a promotion.] My new S25 Ultra is just on another level, and a big part of that is Galaxy AI. It makes a lot of my daily tasks feel smarter and way more efficient. The Generative Edit tools are mind-blowing; I can move and resize objects in my photos with a few taps, and it fills in the background like magic. It's awesome for fixing pictures on the fly without needing a separate app.
The real-time translation features are also super practical. I've used Live Translate a few times on calls, and it instantly translates what the other person is saying, which is seriously cool. For writing, Writing Assist in the keyboard is a lifesaver—it can change the tone of my messages from casual to professional, which is handy for work. And of course, Circle to Search with Google has changed how I look for things online. I can just circle an object in an image on my screen to find out what it is, which is super intuitive. All of these AI features feel incredibly well integrated into the phone and just make everything a lot easier. This is easily the best phone I've ever owned.
The real-time translation features are also super practical. I've used Live Translate a few times on calls, and it instantly translates what the other person is saying, which is seriously cool. For writing, Writing Assist in the keyboard is a lifesaver—it can change the tone of my messages from casual to professional, which is handy for work. And of course, Circle to Search with Google has changed how I look for things online. I can just circle an object in an image on my screen to find out what it is, which is super intuitive. All of these AI features feel incredibly well integrated into the phone and just make everything a lot easier. This is easily the best phone I've ever owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Lackluster at best
on September 15, 2025
Posted by: Yankees11
[This review was collected as part of a promotion.] I have to be honest, I had high hopes...
This phone has been a disappointment so far.
They removed some of the S Pen functionality, which is a huge bummer.
The camera can be hit and miss sometimes, with difficulties adjusting to light, and focusing issues. The zoom is incredible, but nearly impossible to steadily control. There are weird quirks in some of the software that cause certain apps to override others, causing them to either try to play together, or one playing over the other when adjusting the volume.
The keyboard, even when expanded, has problems typing accurately.
Ive had better phones, that were 1/6 of the cost that performed better every category except screen resolution, and processing speed. Those are the only two things I think are remotely impressive about this phone.
Galaxy AI, is convoluted and doesn't seem user friendly. I almost never use it.
This phone has been a disappointment so far.
They removed some of the S Pen functionality, which is a huge bummer.
The camera can be hit and miss sometimes, with difficulties adjusting to light, and focusing issues. The zoom is incredible, but nearly impossible to steadily control. There are weird quirks in some of the software that cause certain apps to override others, causing them to either try to play together, or one playing over the other when adjusting the volume.
The keyboard, even when expanded, has problems typing accurately.
Ive had better phones, that were 1/6 of the cost that performed better every category except screen resolution, and processing speed. Those are the only two things I think are remotely impressive about this phone.
Galaxy AI, is convoluted and doesn't seem user friendly. I almost never use it.
Value
3
Response from Samsung USBy R&R Team, September 17, 2025
Hey Yankees11, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how valuable your phone is to you, and wanting specific functionality during usage. We have provided a link to an article to help you discover the redesigned S Pen features and help you integrate them in to your usage. We have also shared a link to an article to help you with the camera focus of your camera, and different camera settings and features of your phone. We have lastly, shared a link to the Samsung Support Team to assist you with the apps you mention running simulatneously. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Just made the swap from 15pro max to s25 ultra
on September 15, 2025
Posted by: Jmiah46
[This review was collected as part of a promotion.] Galaxy Ai is awesome to start things off. Another thing that is so incredible about the samsung is the way you're able to customize it and when I say customize it, I mean everything can be made to the way you want it to look or feel. With so many settings that makes your phone run the way you want it to. The camera quality is amazing and offers up to 100x zoom. You can also use Galaxy Ai to edit your photos and erase unwanted things out of your photos which is amazing and very easy to do. Another thing i love about this phone is the gaming features. I play multiple games such as COD, Fortnite, CS2, and many more. In your settings you can set the frames up to 120hz for amazing performance that runs really smoothly. If you have another game such as Candy Crush for example you can turn the frames down to save battery so you can still have fun at work and it not kill your battery. Another feature is you can reverse charge meaning you can charge your Galaxy Buds on the back off your phone which is very useful when you forget your charger. When you plug your phone in there's also a feature that let's you know exactly how long it takes to charge. My phones still pretty new but the battery life has been amazing so far even with some of the best quality settings on. There's also a pen i love using but I wish it still had the previous features like on the s24 ultra that I never got to try out. But overall I would give this phone a 10/10. I'm so glad I made the swap to samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device great processing no lag no nothing ni
on September 15, 2025
Posted by: Sullripper
[This review was collected as part of a promotion.] I've used almost everything the pen is fantastic catches everything. Galaxy ai for pictures and translation is perfect. For pictures it does everything to remove artifacts and blur but also keeps everything looking good. Translation at a 99% accuracy is amazing keeps mrle informed on what my customer needs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pretty solid
on September 15, 2025
Posted by: Audioedge
[This review was collected as part of a promotion.] While I don't really use the Galaxy ai feature, the phone IS fast. Having a battery that even with fairly heavy use still has battery after 12h is nice.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ive had to date!
on September 15, 2025
Posted by: Blakeypoo143
[This review was collected as part of a promotion.] I love my s25 ultra and how versatile it is! I can use it to type and sign important documents for work as well as enjoy its more casual features such as its high quality photo taking capabilities and its top tier graphic quality for the games I play and streaming services i use. Another extremely useful addition is the Galaxy AI feature and the fact that Samsung users get it discounted is even more amazing! All in all this phone is bar none and id recommend it to everyone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera has awesome features
on September 15, 2025
Posted by: Lovelyday90
[This review was collected as part of a promotion.] It has awesome camera features like pro, portrait, and panorama mode
Value
5
Written by a customer while visiting Samsung US