Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(26,973 Reviews)
Rating breakdown 26,973 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
514
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
I love my s25 ultra its fast reliable and works gr
on September 15, 2025
Posted by: Runlag55
[This review was collected as part of a promotion.] Galaxy AI i use it everyday. Not sure what i would do without it. S25 ultra is the best phone I have owned period. Thank ypu Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Didn't blow my mind
on September 15, 2025
Posted by: Simonepresley74
[This review was collected as part of a promotion.] I traded in my Motorola Razr+ and thought I was upgrading when I purchased this phone, however, if I could have my Motorola back I would. This phone works fine but that's small things that I appreciated more in my Motorola than my new Samsung.
Value
3
Response from Samsung USBy R&R Team, September 17, 2025
Hey there Simonepresley74, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how important your phone is to you every day, and that changing manufacturers and operating systems can come with a bit of a learning curve. We have provided a link to the complete manual for your device to help you discover the full capabilities, including Galaxy AI, and best align the settings to your usage preferences. We have also shared a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Can't express enough
on September 15, 2025
Posted by: Kokunai
[This review was collected as part of a promotion.] Im a huge fan of this device.
The Camera is great the speed is nice. I was mostly interested in it's AI assistant. Galaxy AI is good and integrates with the Samsung apps nicely.
I do want to see it plug into some LLMs to extend its intelligent use, but it does a decent job within the apps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung phone
on September 15, 2025
Posted by: Twr8625
[This review was collected as part of a promotion.] Galaxy AI is incrrdible always finds what i need or helps with what i need and use my phone for perosnel use and playing games and social media
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone
on September 15, 2025
Posted by: Opptimisticolive
[This review was collected as part of a promotion.] The camera is amazing the zoom and taking pictures of the moon that's why I have it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
pretty disappointed
on September 15, 2025
Posted by: Rickj50613
[This review was collected as part of a promotion.] I've never used the Galaxy AI so I can't really speak on it, but as far as the phone itself, the equipment, this has been my worst galaxy phone by far. The screen sensitivity is poor where I need at too sensitive where I don't, but the biggest thing is the predictive text. It comes up with the absolute worst predictions and even when you spell words right, it likes to correct them into words never intended. It does not learn and get better either. Can't wait till it's paid off and then I might just have to pass on Samsung phones from now on. Also, it only charges half as fast as my plus one that I had prior to it. Much better phone.
Value
2
Response from Samsung USBy R&R Team, September 17, 2025
Hey there Rickj50613, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how valuable your phone is to you every day, and we would love to help you troubleshoot the frustrations you mention experiencing. We have provided a link to an article to help address the display responsiveness. We have also shared a link to the Samsung Support Team to offer assistance with the predictive text and other features that may not be operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 15, 2025
Posted by: AwkwardFlash
[This review was collected as part of a promotion.] This phone is one of the best phones I have ever used. The Galaxy AI is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Yet!
on September 15, 2025
Posted by: NunuLit
[This review was collected as part of a promotion.] My Samsung Galaxy S25 ultra is the best phone, yet hands down the pen in it is amazing. The Galaxy AI,
You can't go without it. I love taking pictures. Great cameras. Great selfies, I love live streaming. I'm always playing games.I've been emailing my friends.
You can't go without it. I love taking pictures. Great cameras. Great selfies, I love live streaming. I'm always playing games.I've been emailing my friends.
Value
5
Written by a customer while visiting Samsung US