Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,345 Reviews)
Rating breakdown 27,345 reviews
5 Stars
23,441
4 Stars
3,033
3 Stars
532
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
3
Good but missing feature 😕
on June 18, 2026
Posted by: Witt96
[This review was collected as part of a promotion.] I like the Galaxy AI feature that comes in handy while I'm driving but absolutely hate that I went from an S23 that had a Bluetooth pen that I could easily and conveniently take pictures with, to not having that particular feature with the included pen in the S25. When you make a newer version please don't get rid of certain wonderful and extremely useful features.
Value
3
Response from Samsung USBy R&R Team, June 19, 2026
Hi there Witt96, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your new device is not meeting your expectations. We have provided links to an article and the complete manual to help you with the redesigned S Pen capabilities, and the hand gestures and voice commands you can use with the camera shutter of your device. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Reliable and great pictures
on June 18, 2026
Posted by: ME2354
[This review was collected as part of a promotion.] I like the AI features specially for my pictures or how fast this device is overall.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great value
on June 18, 2026
Posted by: Boytrey3
[This review was collected as part of a promotion.] Galaxy ai is great the features are very good the phone is made of high quality materials
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All of it in one hand
on June 18, 2026
Posted by: galaxyfan
[This review was collected as part of a promotion.] Has everything you want in a smartphone. great camera as usual. the fastest in multiple tasks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Forever
on June 18, 2026
Posted by: Kat7871
[This review was collected as part of a promotion.] The Galaxy AI streamlined my Android Auto setup when I got my new vehicle. This is the only phone I'll use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phenomenal
on June 18, 2026
Posted by: Chefanie
[This review was collected as part of a promotion.] I was strictly Samsung for years, then ended up in the world of Motorola for a while and came back to Samsung with the s25 ultra and wow! Everything about this phone is wow factor. From the amazing camera with 100x zoom, to the ability to edit videos I take frame by frame, and even eliminating background noise! The phone glides seamlessly through apps and allows me to take my multi tasking to an entirely new level with split screen mode! I never thought i would be such a pro AI person, but this phone has definitely changed my mind to the point where i depend on it now! Galaxy AI has my heart. It helps me stay organized and informed and on task so much! Its also very handy when im at work in the kitchen and need to take photos for advertising new menu items and whatnot. And of course, I love having bixby back in my life with bixby routines. I've had this phone for almost a year and I am STILL finding new things it can do that amaze me!! I literally could be a spokeswoman for this product. Im constantly showing my friends and coworkers what its capable of and I know I havent even scratched the surface. I also love that it has the stylus like I had with my Motorola. I grew very accustomed to having that feature. So, with all of that being said, I am beyond pleased that I decided to make the switch back to Samsung when I did, so I had the opportunity to experience life with the s25 ultra!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
fast with ai
on June 17, 2026
Posted by: Robby684
[This review was collected as part of a promotion.] I love how fast and simplicity the phone is. It really shines with photo shoots and editing. Who needs a PC when the phone has dex desktop?! Love it!!!
Value
5
Response from Samsung USBy R&R Team, June 18, 2026
Hi there Robby684, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are happy with the speed of your device, that you are finding it super easy to use, and that the camera has been such an amazing standout feature. We have provided a link to the full manual to help you with additional features like Galaxy AI, and help you align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love the pen!
on June 17, 2026
Posted by: Lalablulala
[This review was collected as part of a promotion.] I am so happy that Samsung decided to keep a model with a pen! I love the pen! It makes everything so much easier. I really hope that they never get rid of this feature! I have owned multiple versions of the Note and I can't go back. Samsung in general has wonderful phones and features but the pen makes everything so much better.
Value
5
Response from Samsung USBy R&R Team, June 18, 2026
Hey there Lalablulala, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so happy with your new device, and finding the S Pen such an amazing accessory for your usage. We have provided links to resources to help you fully explore the amazing features of your device, adjust the settings to your usage, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US