Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(28,984 Reviews)
Open Ratings Snapshot
Rating breakdown 28,984 reviews
5 Stars
24,838
4 Stars
3,242
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product. 
(
1,136 out of 1,325
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
Great phone for business
on November 26, 2025
Posted by: Samsung4business
[This review was collected as part of a promotion.] This phone is amazing. It has many great features that I use on a daily. One thing that has come in handy is being able to do an image search by just circling and item on a picture or video.
I also really like to be able to use the pen when I need to work on my phone to edit worksheets and such. I've had this phone for about 6 months now and I am sure I haven't fully explored all of it's potential. I will continue to stick with Samsung because it meets all of my business and personal needs on a phone!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Experience with samsung
on November 26, 2025
Posted by: AssassinThor
[This review was collected as part of a promotion.] I have many samsung devices like samsung tab S6. Samsung buds 2 and also buds 3 pro, samsung galaxy book 4 pro 360 and lastly s25 ultra with watch 4 classic it's almost 6 years I've used samsung products and it feels great compatability and upgrade in AI last year in games movies there's no issue at all I love to use these products and I'll continue to upgrade in future. Samsung environment is perfectly working with all devices it feels very smooth all the time when I am working or sharing photos and videos.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I had better
on November 26, 2025
Posted by: Jike64
[This review was collected as part of a promotion.] I've been dedicated to Samsung products for several years now, especially the phones, and though I don't think that will change, I've been somewhat disappointed with my current phone. I've frequently encountered glitches in the functioning that have resulted in my having to reboot my phone. Worse still, if I'm on the phone at home and the call drops, I can't make or receive calls. The phone tells me I can only call emergency numbers. I have to reboot the phone in order to restore service.
Despite these malfunctions, I won't switch to another manufacturer.
And hey, the camera is top notch.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love this phone
on November 26, 2025
Posted by: Sckirra
[This review was collected as part of a promotion.] I use this phone daily it works great and with ai I can search for things set alarms and somany more things without opening my phone the screen is amazing, and has great picture/video quality
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
No more S Pen
on November 26, 2025
Posted by: Bring back Spen
Expertise:Intermediate
The S Pen used to be one of the most powerful included extras on the Note and Ultra series. Now, Samsung has taken a powerful tool and replaced it with a pencil.
They're still charging quite a lot for the flagship version of the phone, the S25 Ultra however now no more S pen extras.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 1, 2025
Hi there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that changes to the features and accessories of your device can come with a bit of a learning curve. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can also use with your device. Lastly, we have provided a link to the Samsung SUpport Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Impressive phone
on November 26, 2025
Posted by: Noodlebroth
[This review was collected as part of a promotion.] Just when I didnt think I could be impressed by smartphones anymore I picked up the s25 ultra, I have found a phone that has taken over my pc, tablet, and gaming system
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 26, 2025
Hi Noodlebroth, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you expectations have been exceeded by your device, and that you are using it for such a huge range of tasks and hobbies. Please, reach out to us again int he future if you ever have questions, or want to share additional feedback about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
phenomenal
on November 26, 2025
Posted by: Anonymous
from Florida
Expertise:Expert
Verified Purchase:Yes
Great product and worth the price and with lots of features
I would recommend this to a friend!
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 26, 2025
Hey there Joseph Ramos, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with your investment in a new device, and are finding it more than worth it for your usage. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra
on November 26, 2025
Posted by: Tina
from Ontario, canada
Expertise:Intermediate
Verified Purchase:Yes
Absolutely LOVE the phone.. the only feature I do not like:
You can no longer summon "hey Google" by pressing the home button. Yes, I know you can set it to the side button but I do not like that feature. I wish I could remove the Google search from the home placement and replace it with the Gemini feature.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 26, 2025
Hi Tina, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with the usage and enhanced features of your device. We have provided a link to the complete manual for your device to help you best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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