Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,026 Reviews)
Rating breakdown 27,026 reviews
5 Stars
23,212
4 Stars
2,995
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Smoothest phone of all time
on March 20, 2026
Posted by: MUFFINTOP
[This review was collected as part of a promotion.] Smoothest phone of all time. Doesn't glitch at all. The ai is absolutely insane. I love all the customization. And the UI is so tuff.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone, weird software
on March 20, 2026
Posted by: NotHuman
[This review was collected as part of a promotion.] The S25 Ultra itself is really well made and screams quality. That is, until you use the software. I understand that Galaxy AI is the whole shtick of modern Samsung and is appealing to a certain demographic. However, that demographic is mostly shareholders, executives, and tech enthusiasts, NOT customers. Most people only want a phone, not a specialized piece of technology chalk full of AI. To me, the constant AI being shoved in my face, i.e. gemeni when holding the power button, the side bar by the volume buttons, multiple AI companions pre-installed, and integration at every point, feels like the usability of the phone was second to adding a new technology. In my opinion, it's unpolished, bloated, and a big turnoff for customers. If Samsung continues to put AI before the customer, this will be my last Samsung phone. Also, you should be able to uninstall certain system apps that you don't use, like internet or wallet
Value
3
Response from Samsung USBy R&R Team, March 23, 2026
Hello NotHuman, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important your device is to you for a range of daily tasks, and we would love to help you have the best possible experience with your device. We have provided a link to the full manual for your device to help you disable any features you are not wanting to use, best align the settings to your usage preferences, and discover new features you may want to use. We have also provided a link to the Samsung Support Team to assist any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone has it all! I absolutely love it!
on March 20, 2026
Posted by: LoveGod
[This review was collected as part of a promotion.] Love the galaxy AI! I absolutely love my phone. I have never had an issue with it. The camera is amazing. Its got a big screen for me to handle work volume.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this product
on March 20, 2026
Posted by: Silvia
[This review was collected as part of a promotion.] Great product would not change it for any other brand
Value
5
Written by a customer while visiting Samsung US
Posted by: ronS
Expertise:Intermediate
Verified Purchase:Yes
The Samsung Galaxy S25 Ultra is:
A polished, powerful flagship
With excellent display, performance, and cameras
But lacking major innovation
With excellent display, performance, and cameras
But lacking major innovation
👉 It’s one of the best phones you can buy—
just not the most exciting upgrade Samsung has ever made.
just not the most exciting upgrade Samsung has ever made.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra: Incredible Features with few trade offs
on March 20, 2026
Posted by: Spadebraggart
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra delivers one of the most complete flagship experiences available today. The design feels premium and slightly more refined, while the display remains one of the best in the industry—bright, smooth, and incredibly immersive.
Performance is top-tier, handling multitasking, gaming, and daily use effortlessly. Everything feels fast and responsive without overheating issues.
The biggest highlight is Galaxy AI, which actually adds real value. From AI photo editing to writing assistance and live translation, it makes everyday tasks easier without feeling gimmicky.
The camera system continues to impress with sharp, vibrant photos, strong zoom capabilities, and improved low-light performance. Video quality is also excellent, making it great for content creation.
Battery life easily lasts a full day, and while charging speeds aren’t groundbreaking, they’re reliable.
The S Pen remains a unique bonus for productivity and creativity.
Downsides? It’s still a large phone, and the price is premium. Also, Samsung’s image processing may not suit everyone.
Overall, the S25 Ultra combines powerful hardware with smart AI features, making it one of the best smartphones you can buy right now.
Performance is top-tier, handling multitasking, gaming, and daily use effortlessly. Everything feels fast and responsive without overheating issues.
The biggest highlight is Galaxy AI, which actually adds real value. From AI photo editing to writing assistance and live translation, it makes everyday tasks easier without feeling gimmicky.
The camera system continues to impress with sharp, vibrant photos, strong zoom capabilities, and improved low-light performance. Video quality is also excellent, making it great for content creation.
Battery life easily lasts a full day, and while charging speeds aren’t groundbreaking, they’re reliable.
The S Pen remains a unique bonus for productivity and creativity.
Downsides? It’s still a large phone, and the price is premium. Also, Samsung’s image processing may not suit everyone.
Overall, the S25 Ultra combines powerful hardware with smart AI features, making it one of the best smartphones you can buy right now.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The options on the phone seem unlimited.
on March 20, 2026
Posted by: PopDogg
[This review was collected as part of a promotion.] I use galaxy AI to enhance my photos, or to clean up bad pics.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Thi phone has grest futures, like live tranlation
on March 20, 2026
Posted by: Paulinho68
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a true power house. The best phone I have ever had! It combines cutting-edge technology, powerful performance, and and refined design into one device that feels like the ultimate all-in-one tool for work, creativity, and entertainment.
The camera setup is one of the biggest hilights. With a 200MP main sensor, advanced zoom capabilities and multiple lenses, the S25 Ultra produces stunning photos in almist any condition. Sharp detailed images, excellent low light performance and pro-level video recording. It is better than anything I have ever seen.
The AI future on live translation is amazing. It is fast and flawless. Makes talking to someone who doesn't speak English much easier than trying to communicate in another language using someone else to help. It is top-tier performance! It's gorgeous large display, is built with premium quality. It makes everything look better. Watching videos on the phone is quite an experience. Great for watching sports and live TV.
The long lasting battery is a plus. The can go through the whole day without having to be recharged. However this phone can be recharged to 100% in about 40 with the Samsung fast charger. Which makes it so convenient. The unique Spen
The camera setup is one of the biggest hilights. With a 200MP main sensor, advanced zoom capabilities and multiple lenses, the S25 Ultra produces stunning photos in almist any condition. Sharp detailed images, excellent low light performance and pro-level video recording. It is better than anything I have ever seen.
The AI future on live translation is amazing. It is fast and flawless. Makes talking to someone who doesn't speak English much easier than trying to communicate in another language using someone else to help. It is top-tier performance! It's gorgeous large display, is built with premium quality. It makes everything look better. Watching videos on the phone is quite an experience. Great for watching sports and live TV.
The long lasting battery is a plus. The can go through the whole day without having to be recharged. However this phone can be recharged to 100% in about 40 with the Samsung fast charger. Which makes it so convenient. The unique Spen
Value
5
Written by a customer while visiting Samsung US