Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,247 Reviews)
Rating breakdown 27,247 reviews
5 Stars
23,356
4 Stars
3,022
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
The bulid quality is secured to none
on March 22, 2026
Posted by: CDAWG69
[This review was collected as part of a promotion.] My s25 ultra us my link to the world. It's not just my phone, it's my connection to friends and family, work, email, entertainment, education, digital communication bedside just. Its also my prime personal computer through DeX. It's part of who I am
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My S25 Ultra
on March 22, 2026
Posted by: AshleyB
[This review was collected as part of a promotion.] I enjoy S25 Ultra. It stays charged a long time. It takes great pictures. I like the AI qualities about it. Its a really great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for personal and business use
on March 22, 2026
Posted by: Lovesmysamsung74
[This review was collected as part of a promotion.] When I purchased this Galaxy S25 Ultra it was the best decision I made. Not only has this phone been great for all of my personal uses, but I can do everything for business as well. Big screen so I can see it perfectly. It keeps a long charge considering that I stream alot and use it for about 18 hours a day. The Galaxy AI has changed my life is so many ways. I can ask it anything, it knows my preferences, and is my personal secretary. One of the best features that I use daily is the interpreter. Right at my fingertips. Its so fast and easy. This is by far THE best phone I have ever had. It's more than a phone, It's my computer as well. Easy to use with the perfect stylus built in. I love this phone and all the Samsung products. Keep rocking it Samsung!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on March 21, 2026
Posted by: Lovemyphone
[This review was collected as part of a promotion.] I love the Galaxy AI feature its super helpful. The camera is great. Phone is super fast, great design and size. Graphics are good. The battery life is wonderful even with a million apps installed
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Digital Companion.
on March 21, 2026
Posted by: Bearpaul
[This review was collected as part of a promotion.] Let’s get the obvious out of the way first: the Galaxy S25 Ultra is a technological titan. It has a display so sharp it feels like a window, a battery that laughs in the face of a 16-hour workday, and a camera system that turns even my mediocre photography skills into gallery-worthy shots. But after spending months with this device, I’ve realized that the hardware—while stunning—is simply the stage. The main character is Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is perfectly made in it
on March 21, 2026
Posted by: Bnive4
[This review was collected as part of a promotion.] There's this phone was perfect to eat in every way, except for the a I.No, not being any rated properly, because it was not built for
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Camera not what I expected
on March 21, 2026
Posted by: Kcco
from Richmond, VA
Expertise:Intermediate
Phone's fine, but I'm not happy with the camera. Ton of features, but I have a very difficult time just getting a basic, clear photo. Photos also seem strangely over processed. I've read similar complaints on line from other buyers, so it's apparently not just me. My old Samsung Galaxy A-52 actually took a better photo. The main reason I bumped up to the considerably more expensive S25 Ultra was for what I thought was a better camera. At minimum, I expected to be able to point, shoot and get a excellent, crisp photo. Based on my experience thus far, I will not purchase another phone from this line.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, March 23, 2026
Hi Kcco, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have a new device that is not operating as intended or expected. We have provided links to a few articles to help you with the different camera features and settings, and troubleshot any blurry photos you may be experiencing. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on March 21, 2026
Posted by: Cheesy
[This review was collected as part of a promotion.] I don't use Galaxy AI. This phone has been great for school and business. The longer battery life has been a big benefit for me. The only downside for me is that I can't add a SD card to help with storage.
Value
4
Written by a customer while visiting Samsung US