Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,228 Reviews)
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
The best phone I've owned thus far
on March 30, 2026
Posted by: TheBFG
[This review was collected as part of a promotion.] Galaxy AI is fantastic. This phone is a powerhouse and does not fail to impress me every time i use it. I have not found anything this phone cant do well. 10/10 woild recommend!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional outstanding the camera is big plus
on March 30, 2026
Posted by: Rose44
[This review was collected as part of a promotion.] Use phone take pictures and synchronized with my galaxy tab S9 plus
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A noticeable upgrade
on March 30, 2026
Posted by: insane9999x
[This review was collected as part of a promotion.] I switched to a Galaxy S25 ultra earlier this year after using my S22 for many years the AI features really stand out in our responsive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very legit and camera quality
on March 30, 2026
Posted by: Daslao
[This review was collected as part of a promotion.] Very fast and reliable. The camera quality is on point. I can't ask anything else than this.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Problems ever since I got it
on March 30, 2026
Posted by: Gigi77
[This review was collected as part of a promotion.] Nothing but issues... with calls with Bluetooth. I've had Samsung for 20 years. This was the worst one. Previously had the ultra 24.
Value
1
Response from Samsung USBy R&R Team, April 3, 2026
Hi there Gigi77, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how important it is to have reliable connection of your device to your carrier and Bluetooth enabled devices. We have provided links to guides to help you with these experiences at your convenience. We have also provided a link to the complete manual for your device to help you with additional features available on your device, and align the settings to your preferences. Lastly, we have provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
All around great device!
on March 30, 2026
Posted by: Tin2Ta
[This review was collected as part of a promotion.] I've loved this phone since purchased, was looking for another Note when my old one crashed & was able to score this Galaxy S25 Ultra for a great price & similar or better features than the Note. Love the color, big screen, pen & ease of use!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My S25 Ultra has awesome speed.
on March 30, 2026
Posted by: New2sue
[This review was collected as part of a promotion.] I learned how to use AI in a couple days I can make videos and fix pictures its great. My phone has speeds the S 24 did not have. I can multi-task without slowing down research on another app. I ABSOLUTELY love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Hello let me think about it .
on March 30, 2026
Posted by: SCORPYY
[This review was collected as part of a promotion.] I'm still thinking about it. We'll i guess it didnt like my message hmmmm what's a guy gota Do
Value
5
Written by a customer while visiting Samsung US