Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,223 Reviews)
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
1
Don't waist your money!
on April 6, 2026
Posted by: Alex
from Charleston SC
Expertise:Expert
I would put 0 star, horrible experience, the moment my warranty ended the camera focus start shaking and making noise, I tried to get help from Samsung but no help at all, for very expensive phone they don't want to take responsibility for selling faulty product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 7, 2026
Hello Alex, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not functioning as intended or expected. We have provided a link to an article to help you troubleshoot the blurry photos you mention experiencing with your device. We have also provided a link to the Samsung Support Team to assist you further if this frustrations continues with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like the phone for its features
on April 6, 2026
Posted by: Willisthebest
[This review was collected as part of a promotion.] I like the S25 ultra but it needs a SD card slot but great features.
The S25 ultra is a great phone the circle to search is my favorite on the phone along with the translator is great to have. The cameras take great pictures and videos are the best I can find.
The S25 ultra is a great phone the circle to search is my favorite on the phone along with the translator is great to have. The cameras take great pictures and videos are the best I can find.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Features were way better than i could've expected
on April 6, 2026
Posted by: Yakalito
[This review was collected as part of a promotion.] The S25 Ultra has made my work life a lot easier. All their features are very helpful and gets things done for you a lot quicker. The AI on it also makes the whole experience better because of how many unique commands it has. The speed of it makes it great for gaming and getting things done and the battery life lets you be worry free because you know it lasts all day long. The S Pen might be my favorite feature. Its like i have an unlimited notepad ready at all times so i can never not write anytjing down on the spot. The camera is better than any phone I've had. The 100x zoom is unreal!. Catches every detail on anything either close up or far away. The screen is the perfect size for me and also the colors are so vivid and vibrant even better than tv's. Overall i love this device and it makes my life easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has really good camera's
on April 6, 2026
Posted by: Youngro420
[This review was collected as part of a promotion.] I love the features thos phone has and the Galaxy AI feature is very good. One of the best AI's i have used this far. I would recommend the Galaxy S25 ultra and any Galaxy phone in general to all my friends.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Honestly been a samsung fan since note 2 or 3
on April 6, 2026
Posted by: LostAtLast
[This review was collected as part of a promotion.] I use my Samsung s25 ultra for everything from communication to streaming to gaming and more. Love the features. Like the s pen. Long the picture quality and the overall screen size and design.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great so far
on April 6, 2026
Posted by: Linditzy
[This review was collected as part of a promotion.] I just switched from the S24 ultra.. not much is very different but I also haven't explored yet either... so far so good I like it...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great battery life! And size
on April 6, 2026
Posted by: Xmanforlife
[This review was collected as part of a promotion.] I love the S 25 ultra! The battery life is great if you love to game on your phone. Plus the screen size makes streaming Netflix awesome. Overall the phone is a definitely upgrade from the S24
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I have ever had!
on April 6, 2026
Posted by: Dsho22
[This review was collected as part of a promotion.] The galaxy AI is great. I love all of the features!
Value
5
Written by a customer while visiting Samsung US