Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,922 Reviews)
Open Ratings Snapshot
Rating breakdown 20,922 reviews
5 Stars
17,999
4 Stars
2,273
3 Stars
395
2 Stars
117
1 Star
138
87%of customers recommend this product. 
(
1,015 out of 1,168
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Great phone!
on January 17, 2026
Posted by: DJ Rip
from London, UK
Expertise:Expert
Verified Purchase:Yes
Nice size, fast and responsive. Loved 0% financing option.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 28, 2026
Hey DJ Rip, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you are pleased with the size, and responsiveness of your device. We have provided links to resources to assist you with all of the enhanced capabilities of your device, best align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra review by Vinam
on January 18, 2026
Posted by: Venom
Verified Purchase:Yes
This is really cool, smooth and also so flexible. I am really enjoying having this. I am so glad I've got this mobile. And the camera is excellent.
Response from Samsung USBy R&R Team, January 22, 2026
Hey Venom, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the usage of your device, and finding it easy to customize to your usage needs. We have shared a link to the Samsung Support Team for your convenience. These experts can work with you if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent Battery
on January 22, 2026
Posted by: Amit K
from Seattle,WA
Expertise:Intermediate
Verified Purchase:Yes
Lasts a whole day with heavy usage. Plus the s-pen has been a lifesaver for me personally. Great phone!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 23, 2026
Hey Amit K, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are finding this device to be a powerhouse keeping up with your during the day, and that the S Pen has been such a value to your usage. Please, reach out to us again in the future if you ever have questions or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my new phone
on January 22, 2026
Posted by: Mister Pala
from Hilmar, California
Expertise:Intermediate
Verified Purchase:Yes
I waited so long for this and it was worth it every second.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 23, 2026
Hey Mister Pala, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear you feel the wait for your new device was well worth it, and that you are enjoying using your new device every day. We would love to hear from you again in the future any time you have questions, or wish to share more of thoughts about your Samsung products with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Memories
on February 11, 2026
Posted by: James J H P
Expertise:Intermediate
I love your phone it's so good it makes me want to Samsung CEO reminds me of the first Samsung I had a long time ago and sister Goodman old reminds me of the first Samsung I had a long time ago this is a good old memories
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 13, 2026
Hi there James J H P, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you love the usage of your new device, and that its helping you create new memories to love. We have provided a link to the Samsung Support Team for your convenience if any questions arise during your usage of your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Photo Quality is bad
on March 5, 2026
Posted by: Daniela
from El Paso, Texas
Expertise:Intermediate
Verified Purchase:Yes
Bought this phone for a vacation I would be taking, and the photo quality is terrible, I honestly want to return this phone. It was way too expensive for this poor of quality.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 6, 2026
Hello Daniela, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when your device is not operating as intended or expected. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos. We have also shared a link to the Samsung Support Team to assist you if you continue to experience this frustration. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love Samsung products,
on March 14, 2026
Posted by: shabuz
[This review was collected as part of a promotion.] I have been using Samsung last 18 years, I used al new phone from Samsung, it's easy to understand and use, and mostly i like the camera and multiple screen at the same time,
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is perfectly made in it
on March 21, 2026
Posted by: Bnive4
[This review was collected as part of a promotion.] There's this phone was perfect to eat in every way, except for the a I.No, not being any rated properly, because it was not built for
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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