Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,215 Reviews)
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Powerful Phone With Useful AI Features
on May 7, 2026
Posted by: Gman24
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra has been one of the best phones I have used so far. The screen is bright and sharp even outside in the sun, and the battery easily lasts through a full day of heavy use. The cameras take very detailed photos and videos, especially in low light and zoom shots. Everything feels fast and smooth with no lag when switching between apps or watching videos.
One of the biggest upgrades for me is Galaxy AI. The AI features are actually useful instead of feeling like a gimmick. Live translation, photo editing, voice transcription, and search features save time and work surprisingly well. The phone also feels premium and solid in the hand, and the S Pen is still great for notes and quick edits.
The speakers are loud, calls sound clear, and gaming performance has been excellent. Samsung also did a good job improving multitasking and customization options. Overall, the Galaxy S25 Ultra feels like a complete package with strong performance, excellent cameras, and useful Galaxy AI features that make everyday tasks easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone yet again!
on May 7, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I have been using Samsung phones since the galaxy s7 active and I am never disappointed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Ultra!
on May 7, 2026
Posted by: ABDesign
[This review was collected as part of a promotion.] The phone is amazing and super fast!
Love Galaxy AI , in how it helps in day to day life, be it editing photos, to recommending some of the things automatically and learning how I use the phone.
Also the camera is amazing!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on May 7, 2026
Posted by: Samsunglover
[This review was collected as part of a promotion.] I use my galaxy for online streaming and its one of the best devices I have ever came across I love the galaxy AI on it I love the camera features I would upload a photo but my Samsung is my every day user
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has many great features.
on May 7, 2026
Posted by: Sdup88
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is Samsung's top-tier 2026 powerhouse, designed for users who want the absolute best in mobile technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome
on May 7, 2026
Posted by: Lovemyphone
[This review was collected as part of a promotion.] Ever since I upgraded phones, I have been so satisfied and impressed with this phone. The cameras take wonderful pictures. I am glad I chose this phone and intend on keeping it for as many years it lasts me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone never ceases to amaze
on May 7, 2026
Posted by: Doodlesdad0117
[This review was collected as part of a promotion.] I use the amazing camera regularly. The camera is the best ive ever used in a phone. I did my child's pictures solely with my phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Eh eh eh not a fan
on May 7, 2026
Posted by: Wildblue
[This review was collected as part of a promotion.] Ok so the the phone is cool and very fast. The only downside is, there's a lot of opportunity for your phone to be heggled within compromise, as well as hat. It's the biggest problem. I face customer services, not help me out with this. Nor has my provider for the phone.That would be the only downfall, other than that.All that's where great if it's not controlled by someone else :/
Value
2
Response from Samsung USBy R&R Team, May 8, 2026
Hi there Wildblue, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not meeting your expectations in functionality. Without understanding the full details of your experience with your device, we have provided links to the complete manual for your device to help you customize your device, and to the Samsung Support Team if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US