Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,922 Reviews)
Rating breakdown 20,922 reviews
5 Stars
17,999
4 Stars
2,273
3 Stars
395
2 Stars
117
1 Star
138
87%of customers recommend this product.
(
1,015 out of
1,168)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Jack Taz
from Texas
Expertise:Intermediate
Verified Purchase:Yes
It take great pictures. Phone processor is faster.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Ranjith
from Jersey city
Expertise:Expert
Verified Purchase:Yes
Samsung Galaxy S25 Ultra 512 GB delivers excellent performance with a stunning display.
The camera quality is outstanding, and the large storage is very useful.
Overall, it’s a premium phone worth it for power users.
The camera quality is outstanding, and the large storage is very useful.
Overall, it’s a premium phone worth it for power users.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, March 3, 2026
Hi there Ranjith, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier toh ear that you are so thrilled with the camera quality, storage capacity, and overall quality of your device. We have provided a link to the Samsung Support Team for assistance if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Angelica
from New York
Expertise:Intermediate
Verified Purchase:Yes
I loved is all I need for more simple my life in technology.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 27, 2026
Hey there Angelica, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that this device meets and exceeds all of your expectations and needs for a device every day. Please, reach out to us again in the future any time you would like to share additional feedback, or if you have questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Andrew
from Arizona
Verified Purchase:Yes
Still learning.
I had to change from my Note 9 because technology wouldn't update it security software. As an ex programmer, I know it can be done but the company chose not to. So that's what brought me to the s25 Ultra.
It's definitely lighter in weight.
One of the first things I found out is that it's hard to see the display battery use. Too small.
I do look forward to learning more I wish they were better videos about all the things you can do. It would really speed up the learning curve.
I had to change from my Note 9 because technology wouldn't update it security software. As an ex programmer, I know it can be done but the company chose not to. So that's what brought me to the s25 Ultra.
It's definitely lighter in weight.
One of the first things I found out is that it's hard to see the display battery use. Too small.
I do look forward to learning more I wish they were better videos about all the things you can do. It would really speed up the learning curve.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy R&R Team, December 29, 2025
Hey Andrew, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know upgrading to a new device can come with a big learning curve, and cause some frustration as you work to discover all of the amazing enhancements to your device. We have provided a link to the complete manual for your device to assist you with your exploration. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from North Carolina
Expertise:Expert
Verified Purchase:Yes
Best smartphone and service hands down!! I am so happy with my s25 Ultra!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 2, 2026
Hi Jacquelyn Kent, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are loving the usage and amazing features of your device. Please, don't hesitate to reach out to us again if you ever have questions, or wish to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Emelyn
from New York
Expertise:Intermediate
Verified Purchase:Yes
Love my phone though have a hard time connecting it to my vehicle-BMW X3M 2026.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, February 3, 2026
Hi there Emelyn, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you love your phone and are finding so many amazing features during your usage. We have provided a link to a troubleshooting guide to help you with the Bluetooth connection of your device. We have also shared a link to the Samsung Support Team to assist you if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Unable to connect Galaxy phone to a car
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
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Samsung Community
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Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Unable to connect Galaxy phone to a car
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
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Written by a customer while visiting Samsung US
Posted by: Lily
from Los Angeles California
Expertise:Expert
Verified Purchase:Yes
Excellent product! exceptional camera, all day battery, and ultra smooth performance. A truly premium upgrade to my S24
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 5, 2026
Hey Lily, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how amazed you have been with the camera quality, battery life, and powerhouse performance. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Hank Hill
Expertise:Intermediate
Verified Purchase:Yes
So far it has performed as advertised! Speakers are great and video playback is awesome. Love the camera as well! Great phone!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 30, 2026
Hey Hank Hill, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding this device to align to your expectations. We have provided a link to the full manual for your device to help you with all of the capabilities of your device including Galaxy AI. We have also shared a link to the Samsung Support Team if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US