Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(21,137 Reviews)
Rating breakdown 21,137 reviews
5 Stars
18,138
4 Stars
2,300
3 Stars
410
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,121 out of
1,300)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
New phone, how's this.
on August 3, 2025
Posted by: W00d270ck
[This review was collected as part of a promotion.] Haven't used the galaxy AI yet, but I'm sure if it's anything like this new phone, it will be great, useful, and time saving.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, Galaxy ai needs to get better
on August 4, 2025
Posted by: Mike52
[This review was collected as part of a promotion.] The Galaxy S25 Ultra features a stunning 6.9-inch Dynamic AMOLED 2X display with 1440p resolution, powered by the flagship Snapdragon 8 Elite chipset. The camera system impresses with a new 50MP ultra-wide lens delivering 4x more detail, alongside a 200MP main camera and 50MP telephoto with 5x optical zoom. With 16GB RAM, up to 1TB storage, and a 5000mAh battery, performance is exceptional. Battery life is superb, and the Snapdragon 8 Elite delivers fantastic performance. The device is thinner, narrower, and lighter than its predecessor while maintaining premium build quality. While Galaxy AI features are useful, they occasionally feel inconsistent and could benefit from refinement. Some AI functions require better accuracy and smoother integration across applications.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is good.
on August 4, 2025
Posted by: Lite40
[This review was collected as part of a promotion.] I've been using Samsung devices since the s9 and i have to say they do not let you down the s25 is the ultimate phone it's like walking around with a pocket size computer it's great for everything pictures, gaming, movies, signing documents ect.
Value
3
Response from Samsung USBy R&R Team, August 6, 2025
Hey Lite40, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the usage and features of your new phone. We have provided links to resources to help you discover additional features you may want to use every day, and answer any questions that may come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Upgraded from my Samsung Galaxy 9+ LOVE IT!
on August 4, 2025
Posted by: DaDoomMan
[This review was collected as part of a promotion.] I've been using Samsung Galaxy series since the G2. My Samsung Galaxy 9+ was, and still is a freaking workhorse! I was forced to upgrade because of some work related apps...
Samsung Galaxy AI! Sweet! But I'm all prepared for the "terminator ai revolution"... lol!
This S25 Ultra is a beast! Battery forever!
My girl has an iSheep 16... she would still rather use my 9+ for her selfies, photos and videos... now I have to hide my S25! Lol!
My girl has an iSheep 16... she would still rather use my 9+ for her selfies, photos and videos... now I have to hide my S25! Lol!
I'm glad I held out for this one. Only wish I could pop in a 1TB SD chip... still, this thing is more powerful than my first 10 PC's combined... and I can connect with all my Azure servers and do maintenance or repairs while having dinner or drinks at my favorite restaurant or bar!
The stylus is a nice add!
Cheers Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera, great phone
on August 5, 2025
Posted by: ShopQq
[This review was collected as part of a promotion.] Love my galaxy phone. It's so much better than and phones and they're always asking me which phone do I have. I feel like Samsung is always one to two years ahead
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on August 5, 2025
Posted by: Keembx
[This review was collected as part of a promotion.] I love my s25 .I really love the a.i. she help me with about everything day to day. I'll never go back to anything else. I ues my s pen . Just miss the Bluetooth part other then that I love my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone for Business
on August 5, 2025
Posted by: Eggie2024
[This review was collected as part of a promotion.] Perfext phone foe business, you dont need a computer you hot al in one, easy to understand, the AI features are amazing, photos with a great quality and more
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Major flaws
on August 5, 2025
Posted by: Shelton
[This review was collected as part of a promotion.] Phone is just an ok phone. Notifications and alarm doesn't work. That is a major setback... called samsung three different times and couldn't resolve the alarm feature
Value
3
Response from Samsung USBy R&R Team, August 7, 2025
Hey Shelton, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how important your alarms and notifications are to you every day, and we would be more than happy to help you resolve these frustrations. We have provided links to resources to assist you with your troubleshooting at your convenience. We have also provided links to the Samsung Support Team and warranty information for your device to help you work towards a resolution if these matters continue with your device. Thank you for being a Samsung customer. -Elizabeth
Set and edit alarms on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002623/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Set and edit alarms on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002623/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US