Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,182 Reviews)
Rating breakdown 27,182 reviews
5 Stars
23,304
4 Stars
3,012
3 Stars
529
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Great phone
on June 29, 2026
Posted by: Char4437
[This review was collected as part of a promotion.] I use my device alot for work, which is at a restaurant, im in charge of the social media and the camera and galaxy ai help with photo editing alot. The 200mp and the food setting in bixby vision are amazing. And when it comes to editing the photos ai does all the heavy lifting, I just type what I need and ai takes care of the rest.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy 25 ultra review
on June 29, 2026
Posted by: Miranda
[This review was collected as part of a promotion.] Ive had my s25. Ultra for about a year. It is the best one ive had. I absolutely love all the AI features. Camera is on point. I would highly recommend this model.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galactic Communication
on June 29, 2026
Posted by: Repentless214
[This review was collected as part of a promotion.] As a big supporter and user of Samsung products for years, I am particularly biased. That being said, I love my Galaxy S25Ultra. I use this device daily for pretty much everything. My entertainment, whether music, tv, movies, or gaming, nothing short of smooth pleasure. The newer features that has been featured through Galaxy AI has been an added bonus. It helps with my creative nature whenever I come to a mental roadblock. Hands down, phenomenal device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
THE GREAT PHONE OF ALL TIME
on June 29, 2026
Posted by: AttaUrAqil
[This review was collected as part of a promotion.] I bought this phone; it's the best phone of my life. I watch everything on it. I use it day and night. I play games on it, including official esports games. I don't experience any lag. I call on it. I have too many things downloaded on it, but there's no lag, no delay.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features
on June 29, 2026
Posted by: Warrior4Life
[This review was collected as part of a promotion.] It's a great phone with excellent features, but after the last update, its software has begun causing issues and incompatibility with existing apps. Galaxy AI is very useful but still needs some improvements.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
update jacked up phone
on June 29, 2026
Posted by: nutcase
[This review was collected as part of a promotion.] phones have been working fine until the update now it sluggers, slow and it gets hot.. switching to Motorola..
Value
3
Response from Samsung USBy R&R Team, July 6, 2026
Hi Nutcase, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how distressing it is when your device is not operating as intended or expected. We have provided links to articles to help you maximize the speed and troubleshoot the temperature of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
I love the feel of it and how fast it is
on June 29, 2026
Posted by: BChil25
[This review was collected as part of a promotion.] Gaming on it is super awesome. It's fast fits will in my hands and reacts to my touches quickly by far favorite phone I ever had can't wait to try to get the newer one I love Samsung products. Just wish I can afford them more
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on June 29, 2026
Posted by: Oldschool
[This review was collected as part of a promotion.] I have been a Samsung user starting at the s4. I have to say this is a great device that was made better with the power of Galaxy AI include on the device.
A family member was a "fruit" phone user and swithed to the S25 and said it is a better device with more features.
Keep up the good work on great devices.
Value
4
Written by a customer while visiting Samsung US