Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,206 Reviews)
Rating breakdown 27,206 reviews
5 Stars
23,322
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
1
Post software update is too slow! Horrible!!
on May 25, 2026
Posted by: Dfwguy2008
[This review was collected as part of a promotion.] Post software update is too slow. Being a 20 plus years customer. I don't intend to buy new Samsung phone anymore..
Value
1
Response from Samsung USBy R&R Team, May 28, 2026
Hi there Dfwguy2008, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important the usage of your device is to you every day for a range of daily tasks. We have provided a link to an article to help you adjust the refresh rate for enhanced speed of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if you continue to experience the frustration with the speed of your device you mention. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 25, 2026
Posted by: DarkWolf
[This review was collected as part of a promotion.] battery lasts a long time with heavy use Watching videos playing games and streaming
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
GOOD but Not Great
on May 25, 2026
Posted by: Affinityss
[This review was collected as part of a promotion.] All the downlet works pretty good has a lot of glitches and not too fast charging
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
S25 ultra review.
on May 25, 2026
Posted by: Marthur140
[This review was collected as part of a promotion.] Since buying phone I have loved the experience owning the new S25ultra. The camera features are so awesome. The high resolution features are great. I often take family photos and the AI features are a great help in editing the photos. I often use the S-pen in editing documents. Its smooth and really enhances the productivity of my work.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love it
on May 25, 2026
Posted by: Kitakita
[This review was collected as part of a promotion.] Great phone works amazing and its a great color and
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Solid phone
on May 25, 2026
Posted by: JoshA95
[This review was collected as part of a promotion.] Definitely a worthwhile option. Miss the edge screen. Has been reliable for a couple years now.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I really adore this phone. Runs smoothly.
on May 25, 2026
Posted by: Jakey813
[This review was collected as part of a promotion.] Everything about this phone i really love. Apps run smoothly, its easy to download and change features, and themes. Galaxy AI had really helped me on a daily basis. From timers, to appointment reminders, or just random questions the kids want to know. Every time I upgrade to a new Samsung phone the features and usability seem to get better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Performance, But Missing Some Polish
on May 25, 2026
Posted by: sendtonirav
[This review was collected as part of a promotion.] I’ve been using my new Galaxy S25 Ultra primarily for work and streaming. Overall, the phone is a powerhouse with a stunning display and impressive performance. Galaxy AI features have been helpful for summarizing notes and editing photos quickly.However, I have a couple of concerns. The battery life hasn't quite lived up to expectations for a flagship device, often feeling a bit tight by the end of a long day. Additionally, I’m disappointed that it doesn't offer all of Google’s standard features. Specifically, the experience for setting up and switching between multiple accounts is cumbersome and not as seamless as it is on other Android devices. It's a "good" phone, but these software and battery hurdles keep it from being perfect.
Galaxy ai by itself is great.
Galaxy ai by itself is great.
Value
4
Written by a customer while visiting Samsung US