Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,185 Reviews)
Rating breakdown 27,185 reviews
5 Stars
23,306
4 Stars
3,013
3 Stars
529
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
The toughest most elegant Samsung device.
on June 29, 2026
Posted by: Scottgun
[This review was collected as part of a promotion.] I've been hooked on Samsung since the unveiling of the 5 active, and the S25 ultra is by far the toughest phone I've ever had. I drop it all the time. Sometimes I try to catch it only to swat it down even harder and I pick it up, no cracks anywhere. It is amazing. I accidentally went wading into saltwater with it in my pocket and it survived with zero issues. I get countless spam/scam calls and the "galaxy AI" screens calls for me and 99% of them don't stay on or leave a message. I like the sensitivity of the S pen, it makes drawing 3D pictures a breeze. Its got the brightest screen, it makes colors pop. And on the flip side the screen will dim so low you cant see it unless you're in a pitch black room. The graphics are crisp, pictures are clearer than real life, and the creative studio is amazing with the S pen making it easier than ever to transform everyday pics into works of art. The cameras are out of this world, I took pictures and videos of oil rigs in the gulf of Mexico from a plane 30,000 feet above them. Im still trying to zoom in on someones face in the window of a plane going by or on a satellite. You can see craters on the moon on a clear night. You can do anything you can imagine with all the AI features. It charges to full in an hour and goes for a day of constant use. If you don't use it much it'll go for 2-3 days give or take depending on signal. But it's the toughness that wins me over and the S25 ultra is the toughest. It's unbelievable. Hats off to you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic
on June 29, 2026
Posted by: IsaiahsDad
[This review was collected as part of a promotion.] I use my Galaxy S25 Ultra daily for work and pleasure. The upgraded Galaxy AI features help with adjusting photos for social media and other sales websites for vehicles.
The camera system and how it integrates with Galaxy AI make everything seamless and simple in basically every aspect.
Love my Galaxy S25 Ultra and won't ever be going away from Samsung thanks to the constant upgrades.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good product
on June 29, 2026
Posted by: Randal
[This review was collected as part of a promotion.] Galaxy ai is very helpful to my smartphone experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
UI, v AI: When Worlds Collide. A real world review
on June 29, 2026
Posted by: BeingGrace
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra: A Powerhouse with Rigid UI Limits
I’ve put the Samsung Galaxy S25 Ultra through its paces, and it’s an absolute powerhouse. It's solid, has top-tier build quality, and the flat screen easily cuts right through bright outdoor sunlight.
The big win this year is Galaxy AI, which brings real utility instead of just marketing hype. My favorite tool is the S-Pen Smart Select menu. When a website or app locks down its text and blocks standard copy-pasting, you can just pull out the stylus, draw a box, and the AI instantly extracts the text anyway. It's a massive time-saver. The media tools are just as solid: the AI Audio Eraser cleans background noise out of videos flawlessly, and the photo editor removes reflections naturally.
However, Samsung still stumbles on basic customization. The interface feels surprisingly rigid in two areas that have been an issue for years. First, the home screen forces apps into a strict grid. You can’t move icons to an exact position you want; the software forces them back into rows, making it impossible to clear space to see your wallpaper. Second, you can't change the core dynamics or layout behavior of the pull-down notification menu to fit your workflow.
Verdict: It’s a beast of a phone with genuinely useful AI tools. But if you want total control over your home screen layout, Samsung’s stubborn UI limits are still a frustrating hurdle.
I’ve put the Samsung Galaxy S25 Ultra through its paces, and it’s an absolute powerhouse. It's solid, has top-tier build quality, and the flat screen easily cuts right through bright outdoor sunlight.
The big win this year is Galaxy AI, which brings real utility instead of just marketing hype. My favorite tool is the S-Pen Smart Select menu. When a website or app locks down its text and blocks standard copy-pasting, you can just pull out the stylus, draw a box, and the AI instantly extracts the text anyway. It's a massive time-saver. The media tools are just as solid: the AI Audio Eraser cleans background noise out of videos flawlessly, and the photo editor removes reflections naturally.
However, Samsung still stumbles on basic customization. The interface feels surprisingly rigid in two areas that have been an issue for years. First, the home screen forces apps into a strict grid. You can’t move icons to an exact position you want; the software forces them back into rows, making it impossible to clear space to see your wallpaper. Second, you can't change the core dynamics or layout behavior of the pull-down notification menu to fit your workflow.
Verdict: It’s a beast of a phone with genuinely useful AI tools. But if you want total control over your home screen layout, Samsung’s stubborn UI limits are still a frustrating hurdle.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 29, 2026
Posted by: Rina21
[This review was collected as part of a promotion.] I truly enjoy my device. I'm not really equipped with AI tools, but I have no problems with my gaming or streaming.
I have as of late been receiving video calls just out the blue. It would be great to have better protection from spam calls.
Over all a very awesome phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on June 29, 2026
Posted by: Natemua
[This review was collected as part of a promotion.] Galaxy ai review.
Great phone,
Good features,
Wonderful camera! You can do it all with this phone.
Great phone,
Good features,
Wonderful camera! You can do it all with this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the versatile S25 ultra, personal or business
on June 29, 2026
Posted by: S25ultra
[This review was collected as part of a promotion.] Yes!! Love!! I like the pen feature to take notes! Personal and business. Room in the memory for my pictures, notes, apps!! The phone takes sharp pictures and has features to fix different things. Ai helps bring things together and helps on pictures.
One day, I updated a photo, took the ex off of the photo and used the ai eraser to merge the background. You couldn't tell he was ever there before!!
This phone is sturdy, smart, fun,full of memory! The pen and camera are 2 of my fav features!!
One day, I updated a photo, took the ex off of the photo and used the ai eraser to merge the background. You couldn't tell he was ever there before!!
This phone is sturdy, smart, fun,full of memory! The pen and camera are 2 of my fav features!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung oh samsung
on June 29, 2026
Posted by: AMOLEDLOVER
[This review was collected as part of a promotion.] I had an S9 before this and it was working almost fine, it survived a lot. The S25 ultra was actually so crazy and technologically so much more advanced. It was the first time I tried a 120hz screen, the first AMOLED I tried and it was so great, whenever I use 60hz now it pains me.
My phone can run any mobile game and its 6.9 inches so I comfortably binge watch YouTube and Netflix.
The battery life lasts me two days with heavy use and maximum battery protection on.
Galaxy AI has been so helpful in many ways, you should try it yourself. I use samsung health a LOT. Also, two days ago I remembered I needed a passport size photo ASAP, with a white background. Galaxy AI took my selfie and perfectly erased and modified the background.
My phone can run any mobile game and its 6.9 inches so I comfortably binge watch YouTube and Netflix.
The battery life lasts me two days with heavy use and maximum battery protection on.
Galaxy AI has been so helpful in many ways, you should try it yourself. I use samsung health a LOT. Also, two days ago I remembered I needed a passport size photo ASAP, with a white background. Galaxy AI took my selfie and perfectly erased and modified the background.
Value
5
Written by a customer while visiting Samsung US