Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,185 Reviews)
Rating breakdown 27,185 reviews
5 Stars
23,306
4 Stars
3,013
3 Stars
529
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Great phone overall
on June 29, 2026
Posted by: Pippa1
[This review was collected as part of a promotion.] Easy to use but screen is easy to Crack at corners. Galaxy AI is great for giving overviews thay keep you from going down the rabbit hole.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s25 Ultra is a great cell phone!
on June 29, 2026
Posted by: Galaxygirl
[This review was collected as part of a promotion.] the Galaxy s25 Ultra is a great cell phone it's strong, smart and durable with great features like camera updates and AI capability.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall a great phone highly recommended
on June 29, 2026
Posted by: Nathan
[This review was collected as part of a promotion.] The galaxy ai is super useful and the S pen is one of my favorite parts of the phone and it runs super good
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not what i expected
on June 29, 2026
Posted by: Jclobita
[This review was collected as part of a promotion.] Pen broke the first week. The pho e plays music and videos when it wants and when i tried to trade it out they wanted to send me a refurbished one without a pen. At this time i cant even take the pen out. I used to take pictures with the pen and this one didnt even had that option no more. I dont like this phone. I was better with my note20 bring back the note.
Value
2
Response from Samsung USBy R&R Team, July 2, 2026
Hi there Jclobita, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your new device is not meeting your expectations. We have provided links to the complete manual to help you with the hand gestures and voice commands you can use with your camera shutter, and to the Samsung Support Team to assist you with a replacement S Pen if that is going to help you resolve this experience. We have also provided a link to an article to help you remove the S Pen from your device if that is your current experience. We appreciate you being a Samsung customer. -Elizabeth
S Pen stuck inside Galaxy phone
https://www.samsung.com/us/support/troubleshooting/TSG01221723/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
S Pen stuck inside Galaxy phone
https://www.samsung.com/us/support/troubleshooting/TSG01221723/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone
on June 29, 2026
Posted by: Alex123
[This review was collected as part of a promotion.] I use my phone for work and play. Seamless integration with the gig apps I use. Fast efficient aka battery life and just easy to use. Great product thanks samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing pixels and tools
on June 29, 2026
Posted by: Maikyldk13
[This review was collected as part of a promotion.] I relly enjoy how the canera pixels quality are amazing, how the pictures looks so smooth and detailed even for the human sight, i also like how can i see movies on a good quality better than the previous version of it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on June 29, 2026
Posted by: Blondemom1
[This review was collected as part of a promotion.] Clear picture. Great photos. Love the memory available.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone with technology that I am still figu
on June 29, 2026
Posted by: 20F150
[This review was collected as part of a promotion.] Where to start, over all completely satisfied with my phone experience, from the camera features to the simple everyday tasks this phone handles anything thrown at it
Value
5
Written by a customer while visiting Samsung US