Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,187 Reviews)
Rating breakdown 27,187 reviews
5 Stars
23,308
4 Stars
3,013
3 Stars
529
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Over all not bad
on June 29, 2026
Posted by: 1phone2
[This review was collected as part of a promotion.] Signal strength not the best. And little on the heavy side.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Best purchase I have made
on June 29, 2026
Posted by: marco2946
[This review was collected as part of a promotion.] This has been the best phone I have owned by far. Having Galaxy AI integrated into my phone makes research or completing day to day tasks much easier. Not only that, it also has great picture and video quality which I have already tested. This phones also allows me to play high end video games with zero trouble. Great battery aswell because it lasts a while and doesn't heat up that much. Overall this phone is a good 9/10 on my scale.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the translation features this phone has!
on June 29, 2026
Posted by: DreamWeaverSerenity
[This review was collected as part of a promotion.] I use the AI function more and more every day. That plus the translation feature sure make it so much easier to converse with my friends in other countries while gaming as it translates live during our chats. They can speak in their language and me in mine. It translates and reverse translates for me. Makes it a real game changer!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good overall but a couple of gripes
on June 29, 2026
Posted by: BigTex
[This review was collected as part of a promotion.] I like how I can search my photos with Galaxy AI. Thats very convenient. One of the cameras stutters and shakes sometimes. I had the exact issue on my last Samsung phone. Also Ive lost the S-pen twice because its not very secure in its slot. The battery doesn't last as long as it used to, but I guess thats to be expected. I like how you can circle something in an image to search it. The screen is great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
An enjoyable phone
on June 29, 2026
Posted by: Lovegooddeals58
[This review was collected as part of a promotion.] I have had my phone for a year and still find new th8ngs to do with it. I really enjoy having the AI features and use it everyday and hope to learn more on how to learn the features of it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I cannot complain. Samsung is the best I ever had.
on June 29, 2026
Posted by: MzLady48
[This review was collected as part of a promotion.] I have had Aamsung dlfpr the last 10 years and have nothing to complain about. I love all the features thst it has. The camera is a1...loke I can take a picture of the moon and it will be clear as daily.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S25 ultra Galaxy Ai
on June 29, 2026
Posted by: Yrneh031
[This review was collected as part of a promotion.] This is decent device to get some thing accomplished like playing games but getting on the internet so times it's lacking the ability to get things moving fast enough. OVERALL I give this device a four .The galaxy Ai features are not bad.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Alright I guess
on June 29, 2026
Posted by: Phonix
[This review was collected as part of a promotion.] Its not that good they want let u do voicemail after 60 days
Value
3
Response from Samsung USBy R&R Team, July 2, 2026
Hi there Phonix, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important your device is to you, and needing reliable usage for your voicemails. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you in working towards a resolution for this experience with your device, and answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US