Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,187 Reviews)
Rating breakdown 27,187 reviews
5 Stars
23,308
4 Stars
3,013
3 Stars
529
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Full featured phone!
on June 29, 2026
Posted by: InktankPR
[This review was collected as part of a promotion.] I'm very happy with this phone. Has all the features you could ask for including a robust camera. I'm enjoying the Galaxy AI though a bit confusing to access.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on June 29, 2026
Posted by: Lovecoffee23
[This review was collected as part of a promotion.] I use my phone to play games and get on social media, the Ai features are great for social media
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This products camra rocks
on June 29, 2026
Posted by: Stoja68
[This review was collected as part of a promotion.] The galaxy ai is so helpful but this camera is the best i have ever had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 ultra is ultra rad
on June 29, 2026
Posted by: 3lder3motionallyDamAg3d
[This review was collected as part of a promotion.] Since having this product for over a year, I have been extremely in awe at how amazing it truly is. From the ease of doing work to the amount of data I can use for mobile games & social media, the features on this product are beyond any expectations I've ever had. As a parent, I was initially interested in this version for it's camera quality and storage so I could take as many photos of my family without having to worry about how much data I was using. Boy, was I blown away though. The camera features are definitely some of the best on the market right now. Turns my amateur home photos and videos into professional material in a second. Everything is also so simple and easy to navigate. Its built in Galaxy AI allows me the space and time to create, explore and learn with ease as well. Since owning this product, I've come to love and learn all the technical treasures it has to offer. Every update I am more excited than before. Hands down, the best phone I've ever purchased.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The processor is so fast and memory galore
on June 29, 2026
Posted by: Drj965
[This review was collected as part of a promotion.] This S24 ultra does everything I need and more. With the UI update is is essentially an S25 ultra. I am connected to everything I need. Plenty of space to utilize AI in everything necessary. Opened a whole new way to access information.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolute powerhouse!
on June 29, 2026
Posted by: Daniel2577
[This review was collected as part of a promotion.] This is an absolute powerhouse. It does everything from playing my games to keeping up with my crazy lifestyle. It takes absolutely amazing pictures and plays videos flawlessly. And the fact that it has automated Galaxy AI built right in it makes workflow effortless.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra is so good
on June 29, 2026
Posted by: DeauxDeaux
[This review was collected as part of a promotion.] I love this phone. Everyday I'm literally learning something new about this device. From customizations to the software. I really love how Samsung makes their products like wonder balls.. always a surprise waiting
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Camera is terrible
on June 29, 2026
Posted by: Remysmom
[This review was collected as part of a promotion.] I hate this phone! I can't take any pictures with it. They all come out blurry. I have taken it in to a store, they looked at and cannot figout what is wrong.
Value
1
Response from Samsung USBy R&R Team, July 2, 2026
Hi there Remysmom, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how distressing it is when your device is not operating as intended or expected. We have provided links to articles to help you with the camera settings on your device for the best possible photos and videos, and to a troubleshooting guide to help you with the blurry experience you mention having with your camera. We have also provided a link to the Samsung Support Team to offer additional assistance if you continue to experience this frustration with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US