Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
the new s25 ultra from the 22 and wow Bo0m!
on February 17, 2025
Posted by: acidhussain
[This review was collected as part of a promotion.] First of all the easy peasy transfer from smart switch starts the journey of awesomeness .this device has some strong hardware as the network literally follows you to the woods. Connectivity everywhere and super fast internet for streaming multi screen apps all working in sync is smooth!.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my new phone
on February 17, 2025
Posted by: Nyx1991
[This review was collected as part of a promotion.] I upgraded to the galaxy s25 ultra from the 22 ultra and its been great. The only downside is that they took away the Bluetooth capability of the s-pen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazingly Fast and Beautiful
on February 17, 2025
Posted by: Sammy69
[This review was collected as part of a promotion.] Truly an amazing phone. So far so good. The new design of the phone is amazing. The camera is a tad glitchy so far with alot of photos coming out blurry. I trust Samsung will have an update soon that addresses this issue.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
If you have young kids, this is the camera phone !
on February 17, 2025
Posted by: EmanUpgraded2S25Ultra
[This review was collected as part of a promotion.] Man oh man. Where do I start to tell you about this phone. Its made for the person whos living in 2025. The seamless transition from apps or even just seeing what's your day looking like in the app that's telling you. I have not once regretted upgrading to this phone. The pictures of my daughter growing up will be captured in such detail that I'll truly appreciate years down the road.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost everything I need
on February 17, 2025
Posted by: Tujger
[This review was collected as part of a promotion.] This is my most usable device, and it has almost everything i need. Comparing to my previous Galaxy - S23 Ultra, it has longer work on one charge and ... nothing else. I really expected qi2 support, this is the must have thing for the modern device. And i also expect the good night photos - not overlighted, but well balanced to get it same as you can see with your eyes.
Except that, the device is perfect.
Except that, the device is perfect.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Just okay, not worth the upgrade from the S23
on February 17, 2025
Posted by: Jeffsss
[This review was collected as part of a promotion.] Device is just alright, but not much of an upgrade from the S23 and not really worth the money. The lack of Bluetooth in the s pen is a disappointment, the AI functions aren't really impressive, bixby still sucks, and the camera didn't really improve much.
Value
2
Response from Samsung USBy R&R Team, February 18, 2025
Hi there Jeffsss, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand that the changes that have been made can cause frustration for you as you learn the adjustment to your usage for similar functionality. We have provided links to an article to help you with the new features of your S Pen, an articel to help you with the camera features, and to the full device manual to help you with the features now available as a replacement. The full manual can also help you discover the ways you can use Gemini as your assistant. We have lastly, shared a link to the Samsung Support Team to answer any questions you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera and awesome AI features.
on February 17, 2025
Posted by: Kobe4ever8
[This review was collected as part of a promotion.] I am a heavy phone user. The beautiful screen is a big plus whenever I consume content.
The awesome camera is definitely an upgrade from my Fold 5.
I also use this phone for work where I have to research a lot of information so the circle to search AI feature comes in really handy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Solid flagship phone
on February 17, 2025
Posted by: MichaelXiao
[This review was collected as part of a promotion.] Not too much upgrade from S24 ultra except the new snapdragon elite chip. The removal of the spen Bluetooth does not bother me. I like the new rounded corners design and thinner bezel. It holds more comfortable in my hands.
The downside is that the hardware is not the best compared to other 2025 snapdragon phone such as oneplus 13 which is also cheaper. 12 GB memory is falling a little short. I believe many other Android phones coming this year will have 16 GB memory, as well as larger battery capacity and faster charging speed. The reason that I bought this phone is because of the eco system.
Hope Samsung can do better for their future flagship phones.
Value
4
Written by a customer while visiting Samsung US