Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,204 Reviews)
Rating breakdown 27,204 reviews
5 Stars
23,321
4 Stars
3,014
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
Great phone, but not revolutionary
on February 18, 2025
Posted by: NewS25U
[This review was collected as part of a promotion.] Great screen for streaming videos outside. Not noticably different from the S23 Ultra that I traded in. AI features seem helpful and maybe with more use they will become a differentiator.
Value
3
Response from Samsung USBy R&R Team, February 18, 2025
Hey NewS25U, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the enhanced display quality especially during your streaming. We have provided a link to the full device manual to assist you in your discovery of the additional features of Galaxy AI and integrating them in to your usage. We have also provided a link to the Samsung Support Team to answer any questions and offer one on one assistance with any of the features. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Its very fast and effective compare to all models
on February 18, 2025
Posted by: Nagendra
[This review was collected as part of a promotion.] This S25 Ultra is completely different from other models. Improved performance from other models
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost Great
on February 18, 2025
Posted by: Midgett
[This review was collected as part of a promotion.] Ni complaints With the hardware, almost perfect. But Samsung's software misses the mark. Changing Google's software just for the sake of change, particularly when it involves removing features, makes no sense. For example, Google's software allows customization of which types of notifications to allow from each app. Samsung allows you to either turn on or off notifications. It sucks.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is beyond Smart Phone
on February 18, 2025
Posted by: Samsung86
[This review was collected as part of a promotion.] The device is perfect for both personal and professional setting. Top notch features and performance! Very user friendly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A big jump.
on February 18, 2025
Posted by: Lrgc1810
[This review was collected as part of a promotion.] Recently I changed my S22 Ultra to the Galaxy S25 Ultra and it was a great leap in technology, everything feels faster with One UI 7 and the new processor looks all more organized and more beautiful with the new customization layer, the "now bar" I love it looks very nice when I go to see the music that is being produced and the "brief" is very productive in my day to day because it sums up all the news of the day, the anti-reflective display brutally, I acquired the device on offer a great disappointment thanks
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing new features
on February 18, 2025
Posted by: Booknerd25
[This review was collected as part of a promotion.] They Now brief feature is amazing and super helpful as wall as the grouping a set of alarms together. The upgraded camera features are amazing upgrade from previous models and it's just overall an amazing phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My experience with product
on February 18, 2025
Posted by: SamloverAKASLEEPY
[This review was collected as part of a promotion.] This product boasts fantastic features and a stunning design. I was slightly disappointed that the color options weren't more unique, and I experienced occasional glitches, particularly while gaming. However, overall, it's a truly remarkable product. I trust Samsung will continue to meet our expectations.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
S25 ultra is more difficult to use than S24 ul
on February 18, 2025
Posted by: Aaronsitm
[This review was collected as part of a promotion.] Part of the difficulty with the s25 ultra is that scrolling down to see all apps you have to continue to scroll down. Once you're in all the apps, it's harder to get back to your main app selection. Since yet the scroll is so much further up, we're going side to side. You can slide up at anytime and see your main apps that you use.
The option screen is also very annoying having to pull down from the right side of the screen instead of pull down from the top to see options with your notifications at the same time. Now, you can accidentally pull down the wrong thing instead of what you're looking for either notifications or options.
The lack of the flip case option from Samsung for this phone is not current available on their website.. The ability to close the case and the screen shuts off was a plus on the s24 ultra. Also having a little window to see the time and not have to open up the entire case was nice. Also seeing various notifications in that little spot was good. Without this style of case folding closed and it turning off the screen, I find i'm using a lot more power then I used on my last phone the s24 ultra.
Also I miss the sharp corners. Don't like the rounded corners on the screen.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hi there Aaronsitm, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that updating to a new device can take time to adjust to the changes, especially with the introduction of One UI7. We have provided a link to the full device manual to help you discover the settings and features of your new display, and align the usage to your preferences. We have also provided a link to the Samsung Support Team to answer any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US