Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,206 Reviews)
Rating breakdown 27,206 reviews
5 Stars
23,322
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
S25 Ultra: Most refined Galaxy yet
on February 18, 2025
Posted by: MarshallK
[This review was collected as part of a promotion.] I have owned every yearly Galaxy yearly iteration since the Galaxy S Captivate. This year's model is certainly an iterative update - but meaningful. The new chipset for Galaxy is as crisp as it could be. The way I can seamlessly move across apps is incredible. I also enjoy the way you can use Gemini and Bixby to create seamless actions across apps. The new One UI is the most beautiful update to Galaxy ever with gorgeous widgets and a more sophisticated, organized layout. The camera quality remains incredible with really handy new features such as audio eraser, magic select, and other AI tools that are helpful is getting the best shot. Speaking of new tools, the Now Brief on my lock screen is helpful and I'm excited to see how Samsung adapts and updates this in the future. (I love being able to change my music right from there and also get world news!)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the phone! New so... there will be glitches
on February 18, 2025
Posted by: Bigjoe
[This review was collected as part of a promotion.] The phone is great! I love the cameras, processing speed, and battery the best. So far I can make it a full 13 hours while watching movies or listening to music the entire time with occasional phone call.
The cons: the only con I have found so far and I'm hoping will be fixed with first update is sometimes when I'm on an app or web page and I try to click on an article or profile it will not let me. It does however let me scroll. Just doesn't register the tap. Only way I can fix it is to back out of applications or webpage. This is not an issue that happens often so is not a big deal right now.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade from a S22 Ultra
on February 18, 2025
Posted by: Gianthands
[This review was collected as part of a promotion.] I upgraded from an S22 Ultra and the new 25 Ultra is a lot smoother when running larger apps and games that used to lag or open very slowly on my old phone. There is seamless actions across apps and it is great. Smooth UI without any lag
I also prefer the smoothed corners for this one compared to the straight corners of the 22 Ultra.
The screen is also great.
I do miss the Bluetooth s pen however.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 18, 2025
Posted by: Rell1202
[This review was collected as part of a promotion.] Been using Samsung phones for years and this is easily the best experience I've had
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone
on February 18, 2025
Posted by: Marian19
[This review was collected as part of a promotion.] The best Galaxy phone ever!
I like the New Brief. I using the phone all day and the battery is really good! I love it!
I like the New Brief. I using the phone all day and the battery is really good! I love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Significant upgrade from s24u
on February 18, 2025
Posted by: B0bBush
[This review was collected as part of a promotion.] Looks and feels like a significant upgrade. Visually stunning display using pro scaling, truly blowing away the past and present competition with this stunning display.
Lighter and rounded device is sharp.
Lighter and rounded device is sharp.
With a few downgrade. Fewer Spen functionality. No S view case.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hello B0bBush, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the appearance and display quality of your new device, and feel that it has been upgraded significantly. We have provided a link to an article to help you discover the functionality of your redesigned S Pen. We have also provided a link to the full device manual to help you discover the voice commands and hand gestures that can replace some of the functionality of the previous S Pen. We have also provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Phone Experience
on February 18, 2025
Posted by: Carson
[This review was collected as part of a promotion.] There's nothing perfect in this world but I feel like this phone is just that. From the design, to the way it feels in the hand I've never had a smartphone this premium before. I'm glad I made the upgrade because this phone has exceeded my expectations in performance. If you've been needing an upgrade and what maximum performance, then I highly recommend the s25 ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Almost Perfect
on February 18, 2025
Posted by: Ushah25
[This review was collected as part of a promotion.] I have upgraded from my S22 Ultra, and it's been a significant upgrade for me. I like both Google Gemini AI and Bixby for voice assistance and tasks. The camera is so much better than the S22 Ultra's; the shutter speed is fast, and the low-light camera works great. I prefer the flat display to the curved display on my previous phone. My only disappointment is that I cannot use the S Pen as a camera shutter, which I used frequently in the past. Overall, I like it.
Value
5
Written by a customer while visiting Samsung US