Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,983 Reviews)
Rating breakdown 26,983 reviews
5 Stars
23,177
4 Stars
2,987
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Awesome phone
on February 18, 2025
Posted by: Choppus
[This review was collected as part of a promotion.] Coming from the S23 to the S25. Phone is faster and very snappy. Battery life is somewhat better, even with battery protection turned on and only charging up to 80%.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Missed The Mark
on February 18, 2025
Posted by: RichyRich
from North East USA
Expertise:Intermediate
I bought the 1tb model about 2 weeks ago and comparing it side-by-side to my S24 Ultra. As always, great form factor for Samsung. The first thing I noticed was the crisp display and ultra quick performance, (ha ha, forgive the pun). With that being said, compared to my S24 Ultra, I really isn't anything new. I salivated for a month waiting for this phone to become available and frankly, it is a let-down. It fees more rigid and is not as comfortable in my hand and even hurts to hold it. And since the S24 Ultra is going to get the One UI 7 update, it too will have AI soon. Part of my let-down is really focused on the fact that I hate AI, so I understand I might be biased. The new flat sides in my opinion fall short of those that are already included with another major competitor. Perhaps if Samsung had made them polished silver like that competitor, I might like it better. Simply put, if you never owned a Galaxy series ultra before then by all means make the jump. If you already own an S24 Ultra, don't waste your money! I actually like my S24 Ultra better.
Features
3
Performance
5
Design
3
Value
2
Response from Samsung USBy R&R Team, February 20, 2025
Hello RichyRich, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. Your feedback is invaluable to us as we continue to innovate our product line to provide the best possible devices to our customers to align to their needs. We understand that the change in form factor will take time to feel comfortable in your hand, and we are pleased toh ear that you are pleased with the speed and display quality of your device. We have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This product seems to be way ahead of its time.
on February 18, 2025
Posted by: uunfrgtbl1
[This review was collected as part of a promotion.] Very easy to use, very user friendly. Love the sleek design. The processor is very quick and fast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 ultra is fastest and AI packed phone
on February 18, 2025
Posted by: shaikhspeare
[This review was collected as part of a promotion.] The s25 ultra is the fastest android phone i have ever used, i guess this could be because of snapdragon 8 elite processor.
I addition to the processor, the AI features make this phone smartest phone ever made.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I really like my new phone. It's very fast, has go
on February 18, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I really like my new phone. It's very fast, has good resolution and the battery charge lasts a long time. The only thing is that the pencil looks very simple and you can't take photos with it like in previous models. Apart from that, I love my new mobile phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A great phone with a few small issues
on February 18, 2025
Posted by: bigm101
[This review was collected as part of a promotion.] The phone itself is great. A nice size, easy to handle, a beautiful exterior, etc. However, the lack of Bluetooth functionality with the S pen was somewhat disappointing. Also, had an instance a few days after ownership where the entire system froze, and would not let me restart, causing me to do a hard force reboot, not sure if it was a fluke, or bug, but it has only happened once, so nothing too concerning yet. Overall a solid phone, but missing some much needed features with the S pen. I will say the audio eraser is a fun new feature that is easy to access and play with.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Extremely happy with this phone!
on February 18, 2025
Posted by: AndyM521
[This review was collected as part of a promotion.] I wasn't going to upgrade this year, but decided to do it anyway because of the amazing deals they were offering for the S23 Ultra that I previously had. I'm very happy with this phone, just like all of my other Samsung phones it works flawlessly, I really enjoy the flat display over the curved display. A lot of people have been complaining about the S-Pen not having Bluetooth but I haven't missed it at all, it wasn't something I used regularly. I love the battery life, the screen, the customization, definitely happy with my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on February 18, 2025
Posted by: Brentk
[This review was collected as part of a promotion.] Awesome phone no more rounded edge screens. AI functions are great.
Value
5
Written by a customer while visiting Samsung US