Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,984 Reviews)
Rating breakdown 26,984 reviews
5 Stars
23,177
4 Stars
2,988
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Faster response time than Note 20
on February 18, 2025
Posted by: A123456
[This review was collected as part of a promotion.] I hesitated turning in my note20, but the s25 ultra is equal and better with its faster chipset and great display.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best one yet
on February 18, 2025
Posted by: Timoth
[This review was collected as part of a promotion.] Phone is snappy and has great battery life. Just started playing with the AI features. I love the audio eraser.
I wish it still have Bluetooth s-pen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The galaxy AI feature is worth trying.
on February 18, 2025
Posted by: hn2galaxy
[This review was collected as part of a promotion.] The Samsung s25 ultra is much more than a normal phone. It brings so much functionality while maintaining palm size accessibility. The Galaxy AI feature is awesome if used in a desired way. The camera editing has been improved from previous gen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but miss the old s pen
on February 18, 2025
Posted by: BusyTraveler
[This review was collected as part of a promotion.] I'm very pleased with the S25 Ultra so far. Great camera, fast and responsive. I also like using the AI. I use the phone for just about everything when traveling and really appreciate the speed improvements. There's seamless integration among apps, which is a much needed feature. I also like the morning briefing. My only complaint is the change to the S Pen. I miss using it to take pictures. Maybe they'll bring it back?
I would recommend this phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone, Holy moly this if fast❤️
on February 18, 2025
Posted by: MarioRYT
[This review was collected as part of a promotion.] This new phone offers impressive performance for all your daily tasks. The speed with which it operates is truly remarkable and enhances productivity. Such efficiency makes using the device a genuine pleasure. It handles various applications seamlessly and effortlessly. This level of performance truly sets a new standard for mobile technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone but missing "flagship" features
on February 18, 2025
Posted by: ToddDax
[This review was collected as part of a promotion.] This is a great phone. I want to start there because it is, but there are three things that bug me and keep me from really liking this phone. The first is that the phone feels less substantial than previous iterations, it's more of a personal thing but it struck me as odd. The second is the loss of the curved edges, I may be in the minority here but i loved using those for silent notifications. The this is the loss of blue tooth for the pen, I used to use the phone to take really neat pictures but can't now.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hey there ToddDax, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the appearance, functionality, and feel of your device can take some adjustment time. This device has been made lighter from previous version to help our customers feel more comfortable carrying their new device all day. We have provided a link below to an article to help you with the redesigned S Pen and ways you can use it. We have also provided a link to the full device manual to help you with voice commands and hand gestures you can use with your camera as a replacement for the S Pen. We have lastly, provided a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is so amazing!
on February 18, 2025
Posted by: lovegalaxyworld
[This review was collected as part of a promotion.] This phone is better than any phone I've ever used.
It's thin and light, but the screen is very large.
this. My phone's camera gives me the perfect photos I want, and sometimes even better photos than I want.
It's thin and light, but the screen is very large.
this. My phone's camera gives me the perfect photos I want, and sometimes even better photos than I want.
The feature that impressed me the most was the AI eraser feature, which was so amazing that I don't even know what words to describe it.
Not only does it cleanly erase the part I want, but it also completely fills the erased space.
Not only does it cleanly erase the part I want, but it also completely fills the erased space.
I am very curious and excited to see how Samsung will make the next generation phone better than this.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Refinement
on February 18, 2025
Posted by: Cwilson
[This review was collected as part of a promotion.] The S25 Ultra is a refined phone that has a. Strong ecosystem. The now brief feature pretty handy for morning and afternoon briefs and the pairing with my buds pro 3 is seamless. Speaking of audio the ability to go in videos and erase audio is a nice touch to get rid of the extra noise in the background. The ai features to remove objects is a game changer. The curved edges are better for the in hand feel. The new ultra wide lens is great especially with the ability to shoot some amazing macro shots. Overall solid phone.
Value
5
Written by a customer while visiting Samsung US