Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,215 Reviews)
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Simply amazing
on February 25, 2025
Posted by: Packman
[This review was collected as part of a promotion.] This phone was simply more than I expected. I've had Samsung phones for a long time but this one simply is the best one I've encountered. So fast and so many new features. I love the Google Assistant so much better than before. Camera is amazing I love the close-up feature. It has really been improved. I would buy again in a second.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is great. Very sleek. Great features
on February 25, 2025
Posted by: Antiste
[This review was collected as part of a promotion.] The seamless actions between all connected devices is amazing. The "now brief" is nice with the updates to the day, weather updates and calender reminders. I also have the FE watch and the galaxy buds. And all the products are amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
NO BLUETOOTH S PEN
on February 25, 2025
Posted by: Jzyp15
[This review was collected as part of a promotion.] I really love the S25 Ultra but they messed it up by taking off the Bluetooth SPen.. I didn't research about it because wasn't expecting for Samsung to go back instead of upgrading 🥲
Value
3
Response from Samsung USBy R&R Team, March 3, 2025
Hello there Jzyp15, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are pleased toh ear that you are overall excited about the enhanced features of your device. We understand how valuable specific features of your device are to you including the S Pen. We have provided links to help you with the redesigned S Pen in both an article, and the full device manual that highlights hand gestures and voice commands you can use. We have lastly, provided a link to the Samsung Support Team if you ever have questions about any ofy our Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Is not that I expected
on February 25, 2025
Posted by: Texanrican
[This review was collected as part of a promotion.] Worst than previous versions. I do not recommend it.
Value
2
Response from Samsung USBy R&R Team, February 26, 2025
Hi there Texanrican, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable your phone is to you every day, and how frustrating it can be when your device is not operating as intended or expected. Without knowing the details of your frustration, we have provided a link to the Samsung Support Team. They can work with you one on one through chat to resolve these matters, and help you have the best possible experience with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Upgrade after 7 years
on February 25, 2025
Posted by: Gwph83
[This review was collected as part of a promotion.] Really wish the stylus still worked with the camera like my Note 9. Camera works great. Speakers are super good. Overall happy with my purchase.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Smartest Phone Yet!
on February 25, 2025
Posted by: Isaac1
[This review was collected as part of a promotion.] The S24 Ultra is hands down the best phone I've used. Everything feels super smooth, thanks to Seamless Actions Across Apps- jumping between tasks is effortless. The Now Brief feature is a lifesaver, giving quick summaries of long texts so I don't waste time. And the Audio Eraser? Game-changer! It cleans up background noise in videos, making recordings sound pro-level. The camera is insane, the battery lasts all day, and the Al features actually make life easier. If you want the best of the best, this is it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
takes better pictures than you take decisions...
on February 25, 2025
Posted by: LovelyS25ultra
[This review was collected as part of a promotion.] Snapping photos like a pro, because my Samsung Galaxy S25 Ultra makes every shot a masterpiece! 📸 #SamsungMagic #S25Ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The upgrade from the S24 ultra
on February 25, 2025
Posted by: Azzure
[This review was collected as part of a promotion.] One thing that really stands out with the S25 Ultra is how effortlessly everything works across different devices. Whether I’m switching from my PC to my earbuds, picking up where I left off happens instantly. There’s no annoying lag, no extra steps just a smooth transition that feels so natural it’s almost unfair. It’s the kind of feature you don’t think about until you experience it, and then you wonder how you ever lived without it.
The new Now Brief feature is another highlight. Instead of bouncing between apps to check my alarms, calendar, routines, and weather, everything is neatly displayed in one place. It’s simple, but it makes a huge difference in keeping my day organized without effort.
When it comes to getting things done, the S25 Ultra makes life easier. The display is big, bright, and responsive, which is perfect for writing, research, or multitasking with multiple apps open at once. Streaming is buttery smooth, with crystal-clear visuals and great sound, especially when paired with Samsung’s earbuds.
What really sets this phone apart is how effortlessly it fits into my day. I don’t have to think about connecting devices, syncing notifications, or manually switching between screens it just happens.
Value
5
Written by a customer while visiting Samsung US