Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,215 Reviews)
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Good phone
on February 25, 2025
Posted by: Mvilly
[This review was collected as part of a promotion.] Good phone and very nice design. Battery is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfecting the phone
on February 25, 2025
Posted by: Ultra25rules
[This review was collected as part of a promotion.] I traded to from a 23 Ultra to this one. It's a huge improvement. Faster, lighter and the screen is better. I am a fan of the rounded edges. It keeps getting better and better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect upgrade
on February 25, 2025
Posted by: TravelinJester
[This review was collected as part of a promotion.] Wasn't planning on upgrading my S21 Ultra but certain circumstances made me. Glad I did as the performance uplift made the difference. The included pen brought back the hit when I my Note 10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Samsung
on February 25, 2025
Posted by: CDCraig123
[This review was collected as part of a promotion.] Works great battery life is great still miss things like 3.5mm. the new UI is good to still wish I could customize my AOD with good lock I am sure that will be added soon.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
All the features are amazing.
on February 25, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] UHD video recording is amazing and all the GalaxyAI features including the AI Briefing while I'm editing photos it blows my mind.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Selfie Camera is not great
on February 25, 2025
Posted by: Dutchy
[This review was collected as part of a promotion.] I don't like the camera going to play with settings. My galaxy 23 ultra seemed to have a better selfie camera which is unfortunate the camera makes my skin look like it has a gray tint to it.
Value
3
Response from Samsung USBy R&R Team, March 3, 2025
Hey Dutchy, thank you for sharing your experience with your Samsung Galaxy S25 Ultra with us. We would love to help you troubleshoot any frustration you are experiencing, and have the best possible experience with your new phone. We have provided a link to an article to help you with the camera settings and features of your new device. We have also provided a link to the Samsung Support Team if you continue to experience this frustration with your camera, or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
At a very beautiful color nice screen great camera
on February 25, 2025
Posted by: Zoodog
[This review was collected as part of a promotion.] I would recommend that you purchase this item I've dealt with Samsung for years there's no better product
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth features and great camera
on February 25, 2025
Posted by: sircroco
[This review was collected as part of a promotion.] I upgraded from the note 20 ultra, and this phone has been such a treat coming from that. It moves very seamlessly across apps, the battery life is insanely good, and it just feels really good in your hands. I am a mobile gamer, and the gaming on this has been exceptional as well. The camera quality is top tier, an issue I had with my previous device was that it was unable to capture well in close ups. I absolutely do not regret purchasing this phone. The interface looks and feels premium as well. Despite how many feel about it, I feel the opposite of them and definitely believe this to be a very good phone.
Value
5
Written by a customer while visiting Samsung US