Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Easy setup, sleek look and great features
on March 2, 2025
Posted by: espwoj2
[This review was collected as part of a promotion.] Easy app downloads, great features. Love the easy of the pen. Pictures are clear and many new options.seamless actions across apps,” “Now Brief,” or “Audio Eraser”
Value
4
Response from Samsung USBy R&R Team, March 5, 2025
Hi there Espwoj2, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the enhanced features of Galaxy AI and additional capabilities of your new phone. We have provided a link to the Samsung Support team for your convenience. they can answer any questions that may come up as you continue exploring your new device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung never really disappoint
on March 2, 2025
Posted by: GalaxyS25Ultra
[This review was collected as part of a promotion.] Beautiful device, latest technology. Love the new AI integration with everyday usage
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth extra money
on March 2, 2025
Posted by: Galaxytruereviewer
[This review was collected as part of a promotion.] I recently purchased the Samsung Galaxy S25 Ultra, and unfortunately, it’s been a letdown. The design even though changed, not worth the extra money you are paying for this. The camera, which was supposed to be the standout feature, is incredibly inconsistent. Sometimes it takes great shots, but other times, it struggles to focus or overexposes, especially in low-light conditions. The battery life is also same as s24 ultra.
The performance is decent, but it doesn’t feel as smooth or fast as some of its competitors in the same price range. The software experience is cluttered with bloatware, and the interface can feel sluggish at times. For the price, I expected much better overall quality and reliability. Honestly, it feels like an overpriced phone that falls short in too many areas. Would not recommend. Will post a full youtube review soon.
Value
1
Response from Samsung USBy R&R Team, March 4, 2025
Hi there Galaxytruereviewer, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know your device is invaluable to you every day for a range of tasks. We would love to help you resolve your frustrations and have the best possible experience with your chosen device. We have provided a link to an article to assist you with the camera features. We have also provided a link to help you with the speed and smoothness of your user interface. We have lastly, provided a link to the Samsung Support Team and full device manual to help you best align the device to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I have had by far.
on March 2, 2025
Posted by: Pthang
[This review was collected as part of a promotion.] The seamless actions across apps are awesome. I mean the camera is great, and the video is great, I mean what can I say it's the perfect phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on March 2, 2025
Posted by: GustavoP
[This review was collected as part of a promotion.] Excellent mobile phone, especially the processor speed and the NOW BRIEF and Audio Eraser functions.
Every day, I start with the Now Brief, with information about the methodology, relevant news, in addition to my commitments to my schedule. In addition, in leisure situations with my family, the great camera makes excellent photos and videos.
Every day, I start with the Now Brief, with information about the methodology, relevant news, in addition to my commitments to my schedule. In addition, in leisure situations with my family, the great camera makes excellent photos and videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Camera
on March 2, 2025
Posted by: SamsungGalaxyFan
[This review was collected as part of a promotion.] This phone has amazing cameras and the anti reflective coating is so nice.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Display smoothness
on March 2, 2025
Posted by: Cesarm711
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra Display Review
The Samsung Galaxy S25 Ultra boasts one of the most impressive displays on the market, continuing the brand's tradition of excellence in mobile screen technology. Here’s a closer look at what makes the S25 Ultra’s display stand out.
1. Stunning Resolution and Size
The S25 Ultra features a massive 6.9-inch Dynamic AMOLED 2X display with a resolution of 3200 x 1440 pixels. This results in an incredible pixel density that delivers sharp, detailed images and text. Whether you’re watching videos, playing games, or browsing photos, the clarity is simply breathtaking.
The S25 Ultra features a massive 6.9-inch Dynamic AMOLED 2X display with a resolution of 3200 x 1440 pixels. This results in an incredible pixel density that delivers sharp, detailed images and text. Whether you’re watching videos, playing games, or browsing photos, the clarity is simply breathtaking.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So far so good
on March 2, 2025
Posted by: DTownes
[This review was collected as part of a promotion.] I recently upgraded from my trusty Samsung S9+ to the Ultra25. I had read reviews and opted for this phone.
Clearly there is an enormous change between the phone I gave up to this one.
But I also am finding that the larger screen makes it easier to read, easier to update spreadsheets without expansion or frustration, easier to work in other 3rd party pieces of software apps based on speed, size of device and screen choice.
I also opted for the wristlet case in the end I am very pleased with my choice.
Clearly there is an enormous change between the phone I gave up to this one.
But I also am finding that the larger screen makes it easier to read, easier to update spreadsheets without expansion or frustration, easier to work in other 3rd party pieces of software apps based on speed, size of device and screen choice.
I also opted for the wristlet case in the end I am very pleased with my choice.
Value
4
Response from Samsung USBy R&R Team, March 5, 2025
Hi there DTownes, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with your upgraded device, and are finding it so useful for so many daily tasks. We have provided links to a few resources to help you become more familiar with your new device and answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US